The megabus.com motorcoach service is generally operated in the United States by either Megabus USA LLC, DOT No. You can find contact details for MegaBus above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Sometimes your schedule changes. Have a question? Let our new virtual travel assistant, Chuck, help you out! If you can pass for 17 (or it’s close), please have your I.D. This allows megabus drivers to board customers in a timely manner avoiding any delays that may impact the departure of the vehicle. megabus.com is a low cost bus service in Canada and the US, serving Montreal, Toronto, Brockville, Buffalo Airport and New York City. After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. I lost my luggage on the megabus, just forgot to pick it up. Trying to reserve seat for a trip from Hampton va to Baltimore md. Megabus is not responsible for delays or cancellations caused by traffic, road conditions, weather or other causes over which it has no control. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. Can I cancel and/or get a refund for my reservation? Fastest way to talk to a real Megabus rep. COVID update: Megabus has updated their hours and services. For guidance, this case must not exceed 62 inches when adding the total exterior dimensions of the piece (length + width + height) and should not weigh more than 50 pounds. Sharing is what powers GetHuman's free customer service contact information and tools. Contact Us. You can call Megabus at (908) 282-7420 phone number, write an email, fill out a contact form on their website www.megabus.com, or write a letter to Megabus, 4400 S. Racine Ave, Chicago, Illinois, 60609, United States. 1538200, MC No. I want a refund of $**. If he doesn't know the answer to your question, he'll help connect you to one of our customer service representatives and you'll be back on the right road in no time! You can find contact details for MegaBus above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. This is an example of what a megabus reservation number looks like: 10-1843-090513-M21-1500-WAS-NEW. You are using an outdated browser. Megabus has a page or online help desk for customer service, but you can also call them on the phone. No refunds or credits will be given in instances where customers miss the bus; however, reservations can be changed on our website up until 3 hours prior to departure. This is the final notice. Megabus, Really you having worst service and customer care support. If you see any errors in this information, be sure to let GetHuman know. Besides yourself and your thirst for travel, you’re welcome to bring (1) piece of luggage and (1) carry-on bag. Fares start from $1! Customers are also welcome to call 1-877-GO2-MEGA (1-877-462-6342) to have one of our dedicated customer service representatives assist them … About Us Contact and Support Title VI Notice. You can help. The company provide low-cost and reliable bus service between Toronto, Kingston and Montreal. Megabus offers safe, convenient, affordable bus service. Once completed, megabus reservations cannot be canceled or refunded, but they can be traded in for another journey up to 3 hours before your original scheduled departure. MegaBus Customer Service Contacts +44 141 352 4444 (United Kingdom) +1 908 282 7420 (United States) +1 866 488 4452 (Canada) Calls cost 7p /min plus your company’s access charge. Please note that there is a trade-in fee applied for changed reservations: In addition, there is a $2.50 new reservation fee, or $7 when the change is made by telephone, for changed reservations. So we created a free concierge service you can call at the phone number below. I left my hoodie on the **pm megabus from Toronto to Buffalo airport. Please upgrade your browser to improve your experience and security. Megabus has terrible customer service from the drivers to the agents at the call center. Calls to this number may be recorded for quality and training purposes. It also is (1) a bus and (2) very affordable, which means all manner of humanity is likely to be on the bus with you. Customer Service. Current hold time. It's easy--just email Chuck here or at inquiries@megabus.com and he will get back to you with a smile within minutes. You may go several hours or a day without getting a reply from Megabus agents. 305 Broadway, Suite 205 New York City, NY 10007, USA. To support the cause, please share any useful information that you find here with friends and family. The company features the newest fleet of buses between Toronto and Montreal, luxury double deckers offer free wi-fi, panoramic windows and a green alternative way to travel. Currently on my megabus ride from New York (*:**pm) to Boston (*:**pm). Pro tips & talking points. Let our new virtual travel assistant, Chuck, help you out! Initial MegaBus complaints should be directed to their team directly. Weird Al writes songs about experiences like this, so if you're sketched out by this prospect, Megabus might not be for you. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. I didn't even request a refund, just a new ticket for the following Saturday. Remind me when call center opens. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with MegaBus Customer Service. This is the Megabus help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. Initial MegaBus complaints should be directed to their team directly. Or, you can call us on +44 (0) 141 352 4444*. This information is also posted on our service … What do I do if I lost an item on the bus? Unaccompanied minors under the age of 17 are not permitted to travel on megabus. 3 reviews of Megabus "Megabus is awesome. Alternatively where megabus fails to provide on time-reliable service for reasons wholly within our control refunds, or alternative travel arrangements, may be offered. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (877-462-6342) which we show above. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. Can I take my bicycles, skis, snowboards, golf clubs, or musical instruments on board the bus? If an item is lost on a bus, a lost item inquiry must be reported to our lost and found department by filling out this form. You should u se the Megabus contact number to make a complaint, make a booking, or for general enquiries. You’d look pretty silly sitting in your own booster seat. If you wish to travel with more than (1) piece of luggage, then you should buy an additional ticket for each additional piece of luggage in advance of your travel. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (877-462-6342) which we show above. If he doesn't know the answer to your question, he'll help connect you to one of our customer service representatives and you'll be back on the right road in no time! Explore megabus.com Begin your trip and explore the most iconic cities in America. Our lost and found department responds to all loss inquiries. The best way to contact Megabus is by calling their customer service number 0845 682 0183. The next best way to talk to their customer support team, according to other Megabus customers, is by calling their 908-282-7420 phone number for their Customer Service department. After filling out your trip details in our journey planner, click on the "assisted travel" option, and answer a few simple questions that will allow us to do our very best to accommodate you. Megabus will send an e-mail or text message using the information provided at the time of booking regarding any changes to your service. Alternatively where megabus fails to provide on time-reliable service for reasons wholly within our control refunds, or alternative travel arrangements, may be offered. Telephone calls and network access charges may apply. However, alcoholic beverages are not permitted on the bus (including checked baggage). As a consumer, I am more concerned with how a service is being provided rather than the service itself. I'm infuriated. Megabus cannot store these items if they are out of a case due to the potential for damage to other customers' luggage. For service advisory information and bus status updates, please call and select option 3: 800-827-3490. During my last phone call with customer service supervisor Oliver at 2:20pm on 08/03/2020, Oliver hung up on me after informing me that they have a strict no refund policy even though I didn't get to use my ticket! We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Megabus. ** plus $***. You’re welcome to snack on our buses. Contact Us. Please check with … $3.00 for trade-ins more than 24 hours from departure. We recommend that young adults be prepared to produce a photo ID with proof of age to avoid being refused from traveling on our buses. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with MegaBus Customer Service. Customers with special requirements can easily book a ticket on megabus. Sometimes when you dig through the various help topics and volumes on us.megabus.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. Their customer service is being provided rather than the service itself responds to all loss inquiries *! Allows megabus drivers to board the bus booster/car seats are recommended, but only for children under the of! A week has updated their hours and services can pass for 17 ( or ’... Or a day without getting a reply from megabus agents sure to let GetHuman know your own seat... ’ d look pretty silly sitting in your own booster seat I lost an item on the phone service can... 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