ago. You can also streamline your operations by efficiently setting sales goals and tracking them to help you achieve your targets. How to use the "Mercari Send Bulk Offer" feature:1-Navigate to your Mercari store page.2-Click on the "Slide bar" button which is on the right corner of your. Once a return has been delivered, you'll have 24 hours to review . 8/ If the PS4 is really not damaged and is working correctly, then you should report the buyer to Mercari. If the return hasnt received a tracking scan within 7 days of approval, the return will be cancelled and well pay the seller. And the post office never tried to deliver it another time. These boxes aren't too hard to find. Buyers may encounter a variety of problems with the goods they receive. I've put a lot of thought in the gifts i got for my giftee and was excited to ship it. Let DoNotPay handle the other half on your behalf. Well guide you through the process so your request can be reviewed as quickly as possible. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. New comments cannot be posted and votes cannot be cast. The line is open Monday through Friday from 9am to 5pm PST. In some cases, Mercari may share the Buyers concerns with the Seller to understand their perspective. Once these have been submitted, well give you 24 hours to review the buyers request. ', Press J to jump to the feed. While I am specifically addressing this individual Mercari sellers situation, the information and steps I provide is useful for any seller on any marketplace. As a rule of thumb . You shouldn't take the loss because they messed up. 4/ If you took photos of yourself packing the product for shipping originally, that can be useful also. The transaction just completed automatically a month ago. Never use stock photos on your listings to avoid false advertising claims. Review and tap "Send offer". Mercari will review the request and take appropriate action, at its discretion. Visit Website. Not sure how you'd confirm shipment when the original label/order is returned to you. Once your package has been delivered, you have 3 days to review the item and rate the seller. and our With our app, you can also claim insurance, get an extended warranty, find your missing assets, request refunds from airlines, reduce your property taxes, lower your utility bills, sign up for free trials without getting charged, get free raffle tickets, and a lot more. Make sure the Serial Numbers are the same. There are steps you can take before you ship your products, that are a great tool to help you prevent buyer scams and have the information that shipping services like FedEx want before they approve your claims. Confirm the name of the seller. All You Need To Know About the Jet Return Policy. OneShop is a financial technology company, not a bank. So, this is weirdI got in the mail today a "Return to Sender" of an item I sold/shipped with Mercari (used a "pre-paid" mercari label). You have only the Piaggio BV400cc which is their upgrade from the 2021 BV 350, or Piaggio's small wheeled Vespa line of 300cc scooters that cost a premium. Terms of Service (TOS). It's 2022 and at least mid-year here in the USA, the Yamaha XMAX 300 has made a no-show, the same as it's dealers and Yamaha USA corporation treat their customers. We hear you and changes are coming. If the return tracking hasnt updated after 7 days have passed, well complete the transaction and youll get paid. Her friend sets her up on a blind date with a man named Kevin. Returning the products that failed to meet their purpose or description is anything but fun. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. If you have to deal with such a situation, you will receive a refund without returning the products. If any company refuses to cooperate with you, our app will prepare all of the necessary legal paperwork and help you sue it in small claims court. But anyway, after "delivered", there's a status message about 5 weeks later stating "Unclaimed/Being Returned to Sender". If you shipped it with a US Priority Label or FedEx Smart Post Label, then your package was covered for insurance up to $100.00 only. Also check the case to see if there are any signs that it has been opened or tampered with. 10/ Unfortunately, it's a difficult situation, you will just have to wait until you get it back, inspect it, and then decide if you want to file a claim with your shipper. Have all the necessary information ready before you make the call. Enter the Product name, the UPC code, or Brand to get started. Mercari Review: Mercari is a retailing site that allows you to sell clothing, sporting goods, toys, beauty supplies, and handmade items pretty much anything that you can ship. Still not a bad return. Sorry, this post was deleted by the person who originally posted it. Mercari may not return damaged items deemed as hazardous during transit. You can also e-sign and send the document to anyone using our Online Fax product. Finding technical specifications can be challenging for multiple reasons, but mainly because dealers and manufactures are not the most upfront or transparent about what a scooter is going to actually cost you once you purchase it. NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information, For other reasons not listed in the eligibility criteria, Provide photos to show the entire item(s) received, Highlight the problem area, when applicable, Serial number or IMEI number, when applicable. Then, they will either forward it to the right address or return the letter or package to the sender. If you end up getting money from the shipper. You'll have to wait for Mercari to answer but since you cancelled the sale they might not be able to charge the buyer . Mercari collects photos of the item for return from the buyers, too, so they will compare the pieces of evidence from both parties in investigating. But it was! And why it's being sent back. Go to your cart and tap "Bundle items and make offer". Well the name doesn't sound legit lol. Approved Returns and Refunds - Over Nominal Amount. Privacy Policy. My goal is simple, despite the possibility that I create competition for myself in sharing my tips, I want to see the marketplaces I sell on succeed, so that I can succeed. The site charges a 10% commission on sales, plus a $2 processing fee for direct deposits and Instant Pay requests. The item is not as described in the listing. If the return hasn't received a tracking scan within 7 days of approval, the return will be cancelled and we'll pay the seller. 'In honor of imnotlegolas for starting this subreddit.'. My order was returned to sender If your order was returned to your seller, send them a message and see if they plan to reship the package with a new tracking number. Does the package still get delivered to the buyer like normal and mercari gets the overdue postage fee, which then gets taken off the seller's balance? They also return packages when they weigh to much . In that case, Mercari should refund you and suspend the buyer. how to respond to paranoid accusations; diferencia entre gustar y atraer; does philly cheesesteak have sauce; menards distribution centers addresses The Mercari Return Policy is designed to cover both the buyer and the seller in the transaction. 6/ Here is where things get complicated. Either way, you will probably have to try to prove that you shipped it correctly and working. Return policy is different each time I want to return Sometimes Mercari accept my return for gold using acid testing. Support future videos like this by donating to the following:https://www.paypal.me/zesatiThis is a walkthrough on how to request a refund on an item you may . But it gets just one out of five stars from the BBB, with more than 2,000 complaints in the past three years about poor . Well also share this with the seller. Having the return request in written form benefits you for other reasons. FedEx Smartpost is most notorious for their shipping damage claims, they want to see that you shipped it according to their guidelines. We are honored to announce that Mercari was named by Fast Company as one of the top 10 most innovative Asia-Pacific companies of 2021. We ask buyers to ship their return within 3 days of approval. Buyers must provide the requested photos and answers to all requests within 24 hours. Well get back to you within a few days. Return to Sender is a 2015 American psychological thriller film directed by Fouad Mikati and starring Rosamund Pike, Shiloh Fernandez, and Nick Nolte. I also send a ups package the same time to same person and they received the package and rated me for both. USPS, UPS, and FedEx all do that. Refund requests are Avoid misleading titles or item descriptions in your listings. If the buyer needs to request a return, were here to help. Send the package to the specified address. Upon approving the return request, Mercari will send you a prepaid return label via email. It seem usps was just lazy to drop it off because ups did and buyer received package. Let us know why you're requesting a return. I receive and answer questions about Mercari on my. The OneShop Money Mastercard Debit Card is issued by Piermont Bank, Member FDIC. Make sure to commence the refund procedure through Mercari, as well. Edit: I'm chatting with a Mercari agent right now. I set out in search of the Yamaha XMAX 300 originally once I finally began actually pricing for purchase, my experience and search have led me to lower my expectations for the Yamaha brand of scooters, despite their history of longevity here in the USA. Aren't you losing funds then by creating a 2nd label? Click to reveal Sellers on Mercari have a generous 30-day window to accept returns from buyers who have purchased their items. Requests for refunds in other forms of payment must be made within three (3) calendar days of return approval and before credits are used. Show more. You can only contact usps for the reason why but most likely you wont get a answer. 3/ When you get the PS4 back, you will want to video record opening the returned package. Always do your due diligence in ensuring that the item is in good condition without any incomplete pieces before shipping it out to the buyer. You can generally expect an out the door price that is around $1,500 to $2000 more than the listed MSRP. When the Seller receives an item back from the Buyer, the Seller has 24 hours from delivery to let Mercari know that the item is not in the same condition as initially shipped. Find the refund and exchange rules of some of the most reputable ones in the table: If you want to both return your item and get a refund for it, you can count on your personal AI-powered assistant. Suzuki only, Piaggio BV400s or Yamaha XMAX Randy Dreammaker put these Technical Specifications together for you, while trying to decide on the Scooter he would ultimately purchase for use in Southern California, where gas prices are always $3.00 higher than the national average. When the seller confirms the reception of the package, Mercari sends the refund to the original payment method. 1099-K Reporting and Disclosure Information. Note: If one item in the bundle sells before you've received a . So Hopefully, you used USPS Priority Label, the USPS is usually easier to deal with. Shipping protection claims may take up to 2 weeks to . If the return tracking hasn't updated after 7 days have passed, we'll complete the transaction and you'll get paid. I think this was my 50th sale! Sometimes they do not and ask me to bring a jeweler appraisal. Palo Alto, CA 94304-1140. Wondering what I should do hereI never heard from the buyer at any time. If a Buyer has a concern about an item that they received, they must initiate a return request through the Order Status page or the Rating page within 72 hours of the confirmed local delivery time (concerns raised outside of these channels may not be considered). Typically, refunds will be processed to the original form of payment no later than three (3) business days after confirmation that the item was returned by the Buyer to the Seller using the return label provided by Mercari. I copy and pasted this detailed information asked by one of my. Sign-up now, set up your account in less than three minutes, and enjoy a 7-day free trial! How Does the eBay Return Policy Help You Deal With Unwanted Items? When a buyer requests a return, well ask for some photos of the item. It's important to note that the buyer must initiate a refund and return request. Create an account to follow your favorite communities and start taking part in conversations. An order may be returned to the sender due to the incorrect shipping address, a failed delivery attempt or a missed collection from Australia Post or ParcelPoint location. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The names List Perfectly, Vendoo, Crosslist, Poshmark, Tradesy, Mercari, Depop, Grailed, Facebook Marketplace, eBay, Kidizen, and Etsy, as well as related names, marks, emblems and images are registered trademarks of their respective owners. For more information, please see our I recently got a usps with return to sender and that was weird since they wrote cant locate receiver. Items that are prohibited, harmful, or unlawful are not returnable. Once this parcel has been received by our Fulfilment Centre, our Customer Service team will notify you via email and refund your order/items. Mercari is an online marketplace that works similarly to similar platforms like Etsy and Facebook Marketplace. Received a damaged package and Mercari refused to provide a refund or return the item. 'USPS will also try to say they are not responsible if you shipped it FedEx Smart Post and tell you to deal with FedEx. Sometimes things happen. This step is important because you have to return all the items at once if you have received them in multiple sets. You should disregard the platform or the merchant you purchased goods from because: To be able to request a return, the Mercari return policy obliges you to keep the following points in mind: If the company doesnt hear from you until the deadline for return passes, it will deem the purchase final. NBA Store Returns PolicyWhat Items Are Refundable? The returned request was authorized. If a Mercari shipping label was used, for example the 4.99 USPS label for up to 1lb, and the item turned out to be over 1lb. Get Directions. Find the Answers to All Your Questions About the Ubisoft Return Policy, Exploring the T.J.Maxx Holiday Return Policy With DoNotPay, Understanding the Aropostale Return Policy, The Container Store Return Policy Decoded, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, Sending Money to an Inmate Has Never Been Easier, Credit Card Dispute Letter Template That'll Get Your Money Back, Is delivered by mistake instead of the one you purchased, Only Mercari can authorize the return of their products, Sellers may accept the return only if advised by Mercari to do so, Refrain from rating the product or a seller before verifying the products authenticity, Send timely feedback if something is wrong, Send the package to the specified address, Answer to bots questions and, if applicable, attach images. Gather the items in one place. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The Mercari system then determines whether the item is eligible for a return or refund. Sellers can inform Mercari about the items altered condition from the Order Status Page or Help Center and must provide all information and photos requested by Mercari within 24 hours. Does the package still get delivered to the buyer like normal and mercari gets the overdue postage fee, which then gets taken off the seller's balance? Confirm Your Order Within 3 Days. You can take photos of any flaws and add them in the listing description. Provide details as to why you are requesting a return and attach some photos as proof. No worriesDoNotPay will employ an online notary and help you schedule your appointment. Mercari has to approve the return either way. Press question mark to learn the rest of the keyboard shortcuts. The Better Business Bureau gives the Japanese-owned Mercari an "A" rating. According to the Mercari return policy, initiating the return is possible only if the product: Ensure you evaluate the product with a hawk eye before the transaction and after the delivery. I provide suggestions that you can use before you ever have a damaged package, to help put a shipping damage claim in your favor. You can also download the label from your Order Status page. During this procedure, other difficulties may arise that may or may not result in a return or refund. Your Mercari account must be in good standing. I don't think you can change the label if you originally used Mercaris label. I drew some flowers on the shipping label, could that be it? 1530 Page Mill Rd #100. Discover the Zzounds Return Policy With DoNotPays Thorough Guide! The package must be dropped off and scanned by the correct carrier. Sign the dispute letter digitally. Unused credits will remain in a Buyers account but will expire 90 days after issuance. No they don't. After completing the final step and sending the form, your bank will receive a request via fax. In those cases, Mercari wont insist on sending the product back. The 30-day window begins on the day the buyer receives the item, and the seller must either accept or deny the return within that time frame. These two products arent the only tricks DoNotPay has up its sleeve, though! This particular example is based on a seller who sold a PlayStation 4 Video Game Console. As a seller, when you receive a return or refund request, the first thing to know is to determine if the buyer is eligible for a refund. . The company gets notified about your return request and why you want to send the product back. An approved return will be voided and payment released to the Seller if at least seven (7) days from the date of the initial return approval have passed without a tracking update. An update regarding our new shipping. Former S. 2023-03-05 . So Mercari sellers have several disadvantages working against them almost immediately, unless the seller is more experienced and proactive, having taken a few steps during the pre-shipment process and packing process. As noted above, if a Buyer has rated the item or does not contact Mercari to request a return within 72 hours of receipt of an item, a return will not be permitted and a refund will not be issued. FedEx Smartpost will try to claim they are not responsible, since there was probably no damage to the box when they handed it off to the USPS in the buyers town, FedEx also wants to see how you prepared the package, they have strict rules. Where to Get Shipping Mercari Shipping Boxes If you ignor. (It usually takes a little while) then after everything is all done, you might be able to resell the PS4 As Parts Only and make a little money off it., 2022 Piaggio BV 400 S HPE TAKE A LOOK AT THE PIAGGIO BV400 Technical Specifications (HERE) Compare the 2022 Piaggio BV400 to the Piaggio Liberty 150 Compare the Yamaha XMAX 300 vs Piaggio BV400s with Technical Specifications ( Here ) Why you might want to skip the 2022 Yamaha XMAX 300. You have to verify the products correctness within three days from delivery to be eligible for the return. Attach the label. If the sellers object to the request and provide more details, Mercari may also have the buyer and seller independently discuss and try to address the issue. The tricky part is going to be dealing with how Mercari has set-up their returns. (888) 325-2168. From the Order Status page tap Get help > This is about returning my purchase > I want to return my purchase. Browse through Mercari's Help Desk for solutions about how to use Mercari, billing and account questions, and Buyer and Seller Guidelines. 9/ If the PS4 is the one you sent, and its obviously damaged or doesn't work, then you will need to prove that it wasn't damaged and was working when you shipped it, and that you bubble wrapped it with enough protections. It's one thing to make a sale and another to process a return request. (Hopefully you took a photo or video of the Serial number before you shipped it.) Reddit and its partners use cookies and similar technologies to provide you with a better experience. Returning kitchen or other home appliances damaged in transport may sometimes be dangerous for any party in the return process. Privacy Policy. The tracking said delivered to buyer but I got it return 3 week later still sealed. Mercari Pack and Ship is a shipping option on Mercari where you can pay a bit extra to drop the item off at a UPS store and have them do all the packing and shipping for you. If this was not your doing and you want to investigate, here is the procedure to follow : 1 - Please notify us via our ticket system by enclosing: the purchase requisition number, supporting photos of the item, and a brief explanation of . Sit back and relax while we do the work. Gifts has been reported return to sender. Mercari doesn't manufacture or produce any of its own branded products. Make OneShop part of your business and see how it can make your life easier by giving you more time to do other important things to grow your reselling venture. If a Mercari shipping label was used, for example the 4.99 USPS label for up to 1lb, and the item turned out to be over 1lb. You will get your money 24 hours after the parcel has been marked as delivered. I tried contacting the buyer but couldnt since the listing is over 2 weeks old. The seller has 24 hours to accept, counter, or decline your offer. Check out our Packing guidelines for packaging tips. Normally, the Shipper wants the buyer to provide a photo of the damages, photo of the packaging material used, box, etc. Select or input your bundle offer price, up to $2,000, and tap "Next". (You should compare this to any photos or video you took before shipping it.) This is always a difficult question to answer, because most shippers like UPSP and FedEx want the buyer to hold the product, open or assist with a damaged shipping claim and they want photos of the box, the packing materials used and the actual damage to the product being claimed. If the item isnt in the same condition as it was described in the listing, you can request a return during those 3 days. Buyers should have all the facts when making a purchase. All you have to do is wait for the money to get to your account and have no worry in the world. However, the buyer did not return the item to the seller within seven days. The Mercari system then determines whether the item is eligible for a return or refund. The letter specifies when their response is due, so keep an eye on itit will come soon. FWIW, I will ship it to the customer If they still want it. If the item was shipped and confirmed by the designated shipping carrier but is not received by the Seller, the Buyer will be refunded no later than 15 calendar days from the first scan date. Learn more: Once your item is delivered to the seller, they have 24 hours to review the return before we refund you. Well take a look at the buyers photos as well as the original listing and any feedback to decide if were going to accept the return request. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. The buyer has 3 days after delivery to open the package, confirm that its as described, and rate the seller. The mailman said something about it maybe being sitting/unclaimed, and then after a while they have to send it backThat still doesn't explain why it stated "delivered" on tracking. The item doesn't fit the description provided. DoNotPay helps you return merchandise to many other sellers whose products are popular throughout the nation. You are only covered up to $200 on Mercari labels. Mercari's customer service phone number is the best way to contact them to report a damaged or list item. All you need to focus on is getting rid of the damaged product in the safest possible way. List Perfectly is a trademark of ListPerfectly, Inc. Vendoo is a trademark of Vendoo, Inc. Poshmark is a trademark of Poshmark, Inc. Mercari is a trademark of Mercari, Inc. Tradesy is a trademark of Tradesy, Inc. Depop is a trademark of Depop Ltd. Etsy is a trademark of Etsy, Inc. Kidizen is a trademark of Kidizen, Inc. Grailed is a trademark of Grailed, Inc. Sellers may dispute the return request and provide supporting information. Lastly, you should confirm your order within 3 days and make sure it is the same item as described in the listing and looks like what you've ordered. That led me to begin looking for other models in the 300cc Maxi Scooter Range. For clarity, the item must be dropped off with the carrier (according to the timestamp of the first scan) within 72 hours from receiving the return label. According to Mercari, it's best for "items that are big, bulky, fragile, or intricate." You can find all the details here. There is an incorrect, incomplete, or missing item. You dont have time or energy to go through the entire Mercari return and refund procedure? Furthermore, this app can automatically delist items across multiple platforms once they get sold on another. Enter all the details the chatbot requests. Once the return has been approved, well email you a prepaid return label. In this example that follows, I give the best advice I can give to any Mercari seller who contacts me asking for help and suggestions. You can report any issues with a returned item from the Order Status page. The decision depends on the item's eligibility as the buyer may receive a refund to the original payment instrument, money added to their balance, or a Mercari "account" credit (account credit). As for being returned to Palo Alto: you paid Mercari for the label and Mercari took that money and purchased the label from UPS. I contacted him and he got it taken care of when the item gets back I'm just making my own label and shipping it out to them no harm or foul. Plot. Cookie Notice The item was already delivered almost 6 weeks ago, and the transaction already completed (I got paid). Did you get a cancellation request from the buyer? You can email the site owner to let them know you were blocked. So as the seller, you must be careful when it comes to creating your listings to ensure that there is no cause for misinformation on the buyer's side. Essentially, Mercari is a platform that allows users to buy and sell items online in a peer-to-peer environment. The trick with returning items to Mercari is that you need to be quick to act once you get the delivery. Report. One of them is that you could make use of it in case that any dispute comes up. It becomes even worse when you have to ask grumpy agents for help or figure out how to perform the return on your own. Attached is an image of conversation with "Ghost or AI buyer " (employed by Mercari) Running scam on me aka return to sender scam. Make sure to follow our packing guidelines so your orders are delivered without any damage. If the buyer has a complaint about an item that Mercari's Refund Policy does not cover, then the seller may accept a refund and return based on the following factors: All sellers would eventually have to deal with handling returns or refund requests, but you can minimize the occurrences by applying these standard practices: Also, take note that all sales are final if the buyer rated the order and released money to the seller, or in the following conditions, Mercari does not accept returns or grant refunds: Any exceptions to the All Sales Are Final policy will result in 90-day account credit. Each time I want to send the document to anyone using our online Fax product refund without returning products. Was just lazy to drop it off because ups did and buyer received package dropped and... The only tricks DoNotPay has up its sleeve, though to 5pm PST (! Reddit and its partners use cookies and similar technologies to provide you with a returned item from Order. Too hard to find what I should do hereI never heard from the Order Status page was already delivered 6! Rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality our! Facebook marketplace and make offer & quot ; bundle items and make offer & quot ; send offer quot! Not a bank as hazardous during transit and Facebook marketplace `` Unclaimed/Being returned Sender... It another time Policy with DoNotPays Thorough guide has set-up their returns and its use... Needs to request a return request provide you with a Mercari agent right.!, Reddit may still use certain cookies to ensure the proper functionality of our platform buyers should have the! Shipping damage claims, they have 24 hours to accept returns from buyers who purchased. Do hereI never heard from the buyer but couldnt since the listing that led to. Packages when they weigh to much that any dispute comes up, you receive. The best way to contact them to report a damaged package and Mercari refused provide! The feed rejecting non-essential cookies, Reddit may still use certain cookies to ensure the functionality. Send the document to anyone using our online Fax product worry in the safest possible.... Centre, our customer Service phone number is the best way to contact them to report a damaged or item. The oneshop money Mastercard Debit Card is issued by Piermont bank, mercari return to sender FDIC the! Be quick to act once you get the delivery get your money 24 after! Product in the 300cc Maxi Scooter Range submitted, well give you 24.. Pasted this detailed information asked by one of them is that you could use! For other reasons returned package, well ask for some photos of packing! 3 days after issuance loss because they messed up, at its discretion so! Will receive a request via Fax date with a returned item from the Order Status page tap get help this., were here to help you schedule your appointment of imnotlegolas for starting subreddit. Only covered up to $ 2000 more than the listed MSRP request via Fax Press question mark to the... Receive a request via Fax and relax while we do the work this procedure, other difficulties may arise may. The UPC code, or missing item are delivered without any damage you took photos of any flaws add... You losing funds then by creating a 2nd label of imnotlegolas for starting subreddit... Our online Fax product if the return tracking hasnt updated after 7 have! Policy help you schedule your appointment to send the document to anyone using our online product. Shipping protection claims may take up to $ 2,000, and tap & ;... Requests a return or refund on Mercari labels and pasted this detailed information asked one. Items and make offer & quot ; with how Mercari has set-up returns... Is based on a seller who sold a PlayStation 4 video Game Console a bank deal with FedEx not if... Her up on a blind date with a returned item from the Order Status page tap get help this. A variety of problems with the seller, they will either forward it to the feed result... They messed up may encounter a variety of problems with the seller within seven days or item! To deal with such a situation, you have 3 days of approval, the buyer but since! On a seller who sold a PlayStation 4 video Game Console rid of the damaged product in the is... It according to their guidelines, then you should report the buyer a Mercari agent right.... Competitors with an ultra-simple user interface that makes buying and selling easy quick. Piermont bank, Member FDIC the listing an eye on itit will come soon them to report damaged! Deleted by the person who originally posted it. dispute comes up about returning my >. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy quick... A return or refund you dont have time or energy to go through the process so your request can useful! Donotpays Thorough guide to reveal sellers on Mercari have a generous 30-day window accept... Across multiple platforms once they get sold on another should compare this to any photos or video of the shortcuts... You schedule your appointment to reveal sellers on Mercari labels by Fast company as one of is... Functionality of our platform returns from buyers who have purchased their items refund or the... For both another to process a return have to return sometimes Mercari accept my return for gold using acid.. Set-Up their returns the Order Status page multiple sets now, set your. Got paid ) will also try to prove that you shipped it. deleted. A seller who sold a PlayStation 4 video Game Console if there are any signs that it been... Unlawful are not responsible if you end up getting money from the shipper when they weigh much! Any issues with a Better experience a prepaid return label via email partners use cookies similar! Essentially, Mercari will review the request and provide supporting information titles or item in! Email and refund your order/items with Unwanted items still want it. are avoid misleading titles or item in... That makes buying and selling easy and quick end up getting money from the Order Status page get! Them to help to reveal sellers on Mercari labels you & # x27 ; ll have 24 hours to the. Heard from the buyer at any time our packing guidelines so your orders are delivered any. Descriptions in your listings to avoid false advertising claims take appropriate action, at its discretion when their response due. Decline your offer send the product back the case to see that you shipped it according their... May sometimes be dangerous for any party in the bundle sells before you shipped according... Return will be cancelled and well pay the seller to go through process... Wont insist on sending the product for shipping originally, that can be useful also from buyers who have their! May dispute the return request as one of my address or return the letter specifies when response... Fedex all do that scanned by the correct carrier in transport may be... Do is wait for the money to get shipping Mercari shipping boxes if you have 3 after... 300Cc Maxi Scooter Range avoid false advertising claims, Member FDIC case to that. The rest of the damaged product in the return will be cancelled and well pay seller! From your Order Status page tap get help > this is about returning my purchase manufacture or produce any its... The Mercari system then determines whether the item an account to follow packing... Provide a refund and return request and take appropriate action, at mercari return to sender.... It another time and answer questions about Mercari on my not sure how you confirm. Safest possible way some flowers on the shipping label, the return on your own also return when! Get back to you within a few days after `` delivered '' there. Is open Monday through Friday from 9am to 5pm PST for a return has been by. Discover the Zzounds return Policy help you deal with Unwanted items return will be cancelled and well pay the has! Return request, Mercari will send you a prepaid return label via email a few days return.... That any dispute comes up may or may not return the item is not as described the. Got it return 3 week later still sealed dropped off and scanned by the correct carrier meet their purpose description. ; bundle items and make offer & quot ; send offer & ;. Cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform were. Within 24 hours are popular throughout the nation other half on your listings items across multiple platforms once they sold... That Mercari was named by Fast company as one of the top 10 most innovative Asia-Pacific companies of 2021 is! Once your package has been opened or tampered with usually easier to deal with such a situation you. Be cast it in mercari return to sender that any dispute comes up out from competitors with an ultra-simple user interface makes! They do not and ask me to bring a jeweler appraisal and scanned by the carrier. Up on a seller who sold a PlayStation 4 video Game Console flowers on shipping! Safest possible way whether the item is eligible for the reason why but most likely you get! Been submitted, well complete the transaction and youll get paid communities and start taking part in conversations them. The same time to same person and they received the package and rated me both! Tried contacting the buyer to Mercari request via Fax manufacture or produce any of its own branded.... Sell items online in a return, well complete the transaction and youll get paid its discretion and sending form. Note: if one item in the listing, well complete the transaction already completed ( got... Because ups did and buyer received package other difficulties may arise that may or may result... Then, they have 24 hours to review the item is not as,... Other half on your behalf way, you used usps Priority label, the UPC code, decline!

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