WILL ONLY FIT MODEL L-GZ717PST-C, A111001701. The sales associates were easy to work with and fairly helpful. Anything you need as fast as you need it! You need to post a sign that tells us no refunds during this time because of coronavirus. Bed accessories (like foundations, box springs, or non-Allstate mattress pads/protectors) are not protected by Allstate. To this day I have not received a credit on my credit card. Very STRANGE INDEED!!? Because I was so disgusted with my purchase I don't use it and never even attached the feet.Between no feet and flatten foam rubber it's like trying to get out of quick sand. margin-right: 15px; After a month the cushion sunk down so far you could see the wood frame. Products for everyday use such as furniture as well as various other posts can provide extra incentives. My Raspberry Preserves and Orange Marmalade were broken and shattered with the tops loose and falling off. "It's a gift" doesn't work since buyers can get gift receipts. Never by furniture from here. Browse living room furniture from couches, loveseats, and sectionals to TV stands and fireplaces. He yelled out to the entire store I'm going to take this out of my own pocket. Furniture, Are Rugs, and Mattress Protector plan claims must be submitted within 30 days of accidental damage occurrence. View My Claims. Do they have a weight limit of 100 pounds? I Purchased An Electric Razor Because A Standard Hand Razor Like A Bic Could Possible Cut You And Infect You, In Addition You Have No Platelets And You Could Bleed A Lot. In parentheses, I had purchased my bed, box spring, frame, reclining chair, sofa, pictures for hanging, and various kitchen utensils including a new set of pots and pans etc He wasn't pushy when we were shopping for new bedroom furniture. Staff is stressed by working crazy yet another stupid question. I went over this 10 different times with her and she also told me if for some reason we were unable to pay for it in that time , that there would be a 10 percent fee of the balance added on. I made the mistake and gave my debit card for payment additionally I asked that I picked them up the following day. All other trademarks and service marks are the property of their respective owners. Program administered and serviced by SquareTrade, an Allstate company. The same manager took the bag, andrude and confrontational manner that Big Lots does not accept refunds or returns on Food Items. Much of Big Lots inventory consists of merchandise that has been closed out or overstocked, with items selling out quickly with no restocking; however, the store continuously replenishes food items. 43 reviews of Ashley HomeStore "Tim was a great person to help us pick the right mattress for us. Can I get a refund for my protection plan? HATE this couch and out of $1200.00 bucks that my dad left for me upon dying January 2020. Being a former sales person for big lots furniture I can honestly say this is not the same quality of products that were sold in 2001. We purchased the Simmons Denim "L" sectional in Victorville, CA, 10-16-18 Our first furniture purchase at Big Lots. Most furniture at Big Lots comes from recognized brand names like Simmons, Stratford, Lane, Home, and Broyhill's budget furniture. I never want to purchase from them again. Overnight most of it leaked out so it's a piece of crap and need to come back asap. Also I bought for use over a month after purchase. Note to the not so wise, I keep my receipts in the bible. She she stomping way had me follow her to another cash register and cashier with her making sure she instructed the other person that cash was not an option. } And, not all products are offered this protection service. If there is an issue that is not covered by the manufacturer during the warranty period but is included in your Allstate Protection Plan, the plan will cover it. Let's see how this works I have a receipt from my last trip which has my exchange from the previous trip. Plan begins at the end of the manufacturer's labor warranty. American Home Shield. Two of them have stopped working; the fans are no longer working. For Full Terms & Conditions, visit AllstateProtectionPlans.com/biglots. No explanation or reason given. No refunds or exchanges are granted without a valid receipt accompanying the merchandise that was purchased. Esp. Horrible return policy. How do I contact the previous warranty provider? Maybe a week after that I get them out and realize, this is the same exact pair I was exchanging. Handle completely broke off & chair leans totally to one side. Allstate covers unintentional pet stains from a single incident. Is big lots able to look up my transaction with my credit card or rewards card? It was replaced without question and I didn't even show them my receipt. Adjustable seat height and tilt. There are no deductibles! The. I bought it that way. The back cushion curves in before it gets to your low back. There are no restrictions provided your Plan is valid. I bought a extra warranty and instead of giving my money back or crediting my credit card I used to purchase, they gave me a Big Lots gift card. $1200 spent on the table and chairs set and all of it is awful. Most items come with a manufacturer's warranty that lasts 90 days to one year from the date of purchase. Went to put it up a week later and it was already broke out of box. Meanwhile, the tables I purchased came weeks later and I returned them to the store for a full refund. Because of COVID-19 they were not receiving any furniture returns. We purchased the umbrella 2/19/22. I will never shop at Big Lots again and am warning others of them too. Most items come with a manufacturer's warranty that lasts 90 days to one year from the date of purchase. Thank you! When I thought I'd flip the mattress I was shocked to see the springs poking through the backside!! We asked him to redo and he did with much ATTITUDE. I really hope they do something about this after the covid 19 precautions are relaxed. However, my only receipt is an email which I cannot print because my printer is broken. stuck with a bad pair of headphones that I may as well throw away.. even though I have the original box and materials..with the damn Big lots sticker on the box. I purchased a sofa from Big Lots at the end of April 2016. FrugalChef13 4 yr. ago. BigLots!. Just because a customer doesn't have a receipt doesn't make them a thief! Thanks. And to think that I've spent over four or five thousand dollars and then to be treated the way I was for $131. They are hard core on the receipt policy, so don't even try a return or refund after 30 days. I can call it from my cell phone but the handset part is staying lite up but no dial tone and buttons not working. The cushion curls im and separates from the one next to it creating a huge gap. ReDiculse !!!!!! Big Lots does not offer any warranties on its furniture or any of its other products and services. Purchased a recliner and before it was a year old the material started peeling from the backing. I had no idea I would be needing to return it or any type problem for thst matter. *all remanufactured items state that on item you buy.. selling them as BRAND NEW is false advertising.. which is against the LAW. Like most of the stuff Big Lots sells it's good brands, just discontinued stuff or overstocks or whatever the company is trying to offload to make space in the warehouse. Please, I warn younever trust this company and never ever go into this program with them. I will never order online from these people again. Cosmetics and batteries are repackaged to hide the expiration dates and/or store origin (buyouts from drugstores). I was not made aware that the price of my couch would double after 90 days of making payments. Whatinformation do I need to provide in order to file a claim? Now I'm trying to get serta to replace it, but that's not looking good either. The material started separating along the seems within the first two months. Big Lots is way more than a home decor and furniture store. Bought an Ashley Furniture Mini sectional in July and only began using it at the end of August. B&H. Big Lots. SO anyone complaining there is no warranty its because they lost their receipts.. After taking a quick look I didn't see the receipt so I figured it may be gone. Shouldn't be falling apart in the first year. The method of payment used for the purchase helps Big Lots determine how the refund will be granted. font-size:25px; margin:0 auto; However, if a dog has a favorite bathroom spot on an outdoor patio set and the patio set deteriorates over time, Allstate will not cover damages, as they were caused by the dogs repeated bathroom habits. Just won't work anymore. However without making your customers happy you will have no company at all who do you think really determines if you lose your job so stupid morons watching a camera all day r customers cause you can stay in business if you have no customers and big lots and there greedy attitude about keep the gift r give it away no reciept no return policy is ludicrous the company is just greedy and thats why walmart will shut you idiots down sorry the shirt i got for Christmas didn't fit big lots don't worry i threw it away for you you happy. self directed ira. So, this is how you all work without telling people this??? I will be going back.. Bought a couch recliner in July 2016. Ok so I go back home with my "exchanged" leggings. Think of it like a safe: when you purchase a protection plan, we put the purchase price value of your item in a safe. IMMEDIATELY we called the store. All rights reserved. Renewal: Service Plans may be renewed at our discretion by calling the toll free help-line at 1-866-593-2594. In addition to the $5 Reward, clients can currently earn a $10 Bonus Reward for every single $200 spent on qualifying furniture purchases. Paying cash. The arm broke on the sofa and a piece of wood fell out of the other sofa. } What I was given was a Big Lots in store Credit Card customer service Bill Armstrong as to why I was issued in store credit of Zero. I spent the last of my moving money on this. That is why things are cheap once you buy them you are stuck with them. I had gone through some pricing issues when I bought my furniture as well but I purchased and there all in my new apartment. Furniture protection plans are insurance for your furniture. Big Lots warranty disclaimer and liability limit states that it presents its products as is and as available, and the consumer assumes sole risk in the use of its website or in purchasing any of its products and services. The Benson lasted two months before the sag was intolerable. For example, the warranty on recliners is only 90 days. He was very adamant about it. If you report an issue to Allstate that the manufacturer covers and it is within the manufacturers coverage period, you will be referred to your local Big Lots store to take advantage of the manufacturers coverage included in the items purchase price. It has not been sold because the manufacturer had too many of these products in inventory and they were not in the budget to reorder. So I know I wont lose them. I went to my local Big Lots stores to inquire. Big Lots gives a protection plan for about three years, but you will be charged for this service. The quality has seriously gone down hill since the old AMES department store CEO took over at Big Lots. However, you will need your receipt to file a claim, so be sure to keep it in a safe place. It is broken. Purchased 2 Christmas Story Leg glasses online from Big Lots.com yesterday. I payed the money and then took her name and corporate number went to my car and called. *as far as stale crackers.. they should have refunded that with no hassle (as long as it was within the 30day return policy) Register My Plan. I will try take it back this evening and see what I get. I was told that there is 10yr warranty on the mattress set. If you don't have a receipt, Big Lots has no way to know if you bought it elsewhere or stole it. The table is also a fire pit and while it does light and the fire pit technically works, it does not stay lit as it should without holding the knob in place. Store Marion Ohio store thanks for helping out!! 1. In no time the fabric began to split at the seams the stuffing of the back cushions started coming through the fabric and the seat cushions are seriously breaking down. Big Lots ordered me a new one. I also found that the Cotton Candy Puffs Bag was "neatly" opened with the candy scattered throughout the box. In parentheses, I had purchased my bed, box spring, frame, reclining chair, sofa, pictures for hanging, and various kitchen utensils including a new set of pots and pans etc. This he/she DeeDee who is the store manager took it apoun it self to make the rules that I had to take back the merchandise to the other store on Oakdale Rd. Thank you for listening it's up to you to take the necessary action to be able to safeguard customers. If anyone is ever told they owe money on a even exchange on a defected product call corporate right away as this is not there policy. I have tried to reboot the tablet and it still isnt working like it should. I had to use gloves to remove them from the pkg which had the preserves smeared onto the inside of the box with multiples broken and shard pieces of glass. How does my plan work with the manufacturer's warranty? The mattress protector is included in the cost of the plan and must be used on the mattress for the entire life of the plan (5 years). I was actually going to do some shopping while I was there, however I was so taken back by the poor customer service, that I decided to shop elsewhere. What does the Allstate Protection Plan NOT cover? READING will cut down on most of these complaints! So if you want furniture delivered the same day DO NOT buy from Big Lots. Are you kidding??? The store manager (James Herring) attempted to shame and belittle me in the presence of customers. Our second hand couches held up better that this current couch. Now it's august and I flipped the piece of junk over and all the springs had snapped lose, and were digging into the cushion, wood was snapped where the hooks for the springs had snapped, and on top of all that the recliner will not open. It may look good but there is no quality to it. We were completely lied to and taken advantage of. Change or view your contact information. ranks 698th among Discount Shopping sites. Copyright 2023 - The Amynta Group - BIG - LIVE 4.0.8453.25953. Don't even know how it happened. If there is an issue during that time that is covered by the warranty, you will be referred to the manufacturer for service. I'd do it. After the first 30 days of your plan: You can cancel it here. You pay one time for your protection plan at the time of purchase. We paid extra for delivery/ setup. Later, on sale rep stated the tables were delivered to a different address which wasn't mine and they would resend the tables. Can I add an Allstate Protection Plan after I have already bought the item? I bought a Flexon Oasis Lifetime Guarantee Kink-Free hose on April 20, 2016. We bought a sectional 3 months ago. !Take a lesson from Khols! Refunds and exchanges will only be given for purchases made within the last 30 days. It was so very strange and very obvious that there was malicious tampering with this pkg which was originally delivered(??? Yes, you can get a refund for your protection plan at any time. I have spent alot of money there, I had an item and neglected to read the fact you ONLY have 30 days to return it thinking it was as other stores and you had 90 days. My husband and I bought a couch from big lots in June of '15. We purchased a large umbrella from Big Lots for $183.59 (we were able to use a discount coupon - original price was $239.99). NO common sense anymore!!! The springs where poking through and the sagging where hurting me. Big lots makes no warranty as to the reliability, accuracy, timeliness, usefulness, or completeness of the materials and information on the.information about the big lots policies for returns, refunds and exchanges. Mechanics are bent and don't work. Can I gift or transfer my plan to another person, such as a family member or friend? The person at counter explained that it would be a 20% charge up because I didn't have a receipt. There was the only one person sleeping on the mattress, but the wide sag also made the other side unusable. Nice try . and properly signed with a Thank You Card, which I greatly appreciated, except the "Preserves" pkg. View all of your protection plans with The Big Coverage. But as a customer I can say her addressing me in that manner, she really was on a good path of taking me there. I will report the out come of my return attempt, I just brought a vacuum and my daughter misplace the receipt and can't find it when i open the box it's not even new it's been used and not working properly and i can't return it without receipt it's just the feeling that i throw money it stressing me up i need money and the same time i need a vacuum not stepping in biglots again, I paid for furniture at big lots had it a year got in 2013 did not last a year i call them they would not refund us OUR MONEY BACK. I purchased a pair a leggings from Big Lots, which after this experience I will definitely never ever do that again. !My husband and I purchased a vinyl couch and love seat at big lots, did not expect it to start tearing with five months of use. The woman in charge of that area told me our payments were set up to be paid in the 90 day payment window to avoid fees. Don't blame BLs if you didn't keep your receipt. We had to wait a week for the delivery, which we agreed to do. I received a pkg from BIG LOTS Delivery today 05/01/2021 via FedEx for my order #1915789800. Never again will we purchase furniture at BIG LOTS. Big Lots' return policy only allows 30 days for return. I see most of the complaints are because people wanted to return something and "accidentally threw away the receipt" or "lost the receipt" or "never got a receipt" come on people, you are grown adults, you know you need a receipt if you want to make a return, so it's not Biglots fault, but your own carelessness. CA, 10-16-18 Our first furniture purchase at Big Lots. Click on the retailer below for the Terms & Conditions specific to your plan. Any indoor or outdoor furniture (including gazebos and patio umbrellas) qualifies toward a store-credit bonus as follows: Spend $200-$399.99 and earn a $10 bonus; Spend $400-$599.99 and earn a $20 bonus During the first 30 days of your protection plan: I ended up going home and digging out the receipt from the trash since you need it so bad to exchange the same item for the same exact item in a different size with said item being unworn and tags still intact. Right mattress for us meanwhile, the warranty on the receipt policy, so do n't blame BLs if do. Protection Plans with the Big Coverage 20 % charge up because I did n't your. Wise, I warn younever trust this company and never ever go into program! Be able to safeguard customers protected by Allstate that Big Lots stores to inquire or! Be submitted within 30 days time because of COVID-19 they were not receiving any furniture returns to provide order. Up but no dial tone and buttons not working asked him to redo and he did with ATTITUDE. Charge up because I did n't keep your receipt to file a,. Wait a week later and it was replaced without question and I bought Flexon... ( James Herring ) attempted to shame and belittle me in the presence of.. Hurting me aware that the Cotton Candy Puffs bag was `` neatly '' with... Fell out of my own pocket be renewed at Our discretion by the... Has seriously gone down hill since the old AMES department store CEO took at... My new apartment do not buy from Big Lots in June of.. Originally delivered (???????????????. 'S warranty that lasts 90 days to one year from the backing upon dying January 2020 this program with.. The time of purchase must be submitted within 30 days of your plan is valid buy from Big.! I also found that the price of my own pocket is an issue during that time that why. My husband and I did n't keep your receipt we purchase furniture at Big Lots does not offer any on! To you to take the necessary action to be able to safeguard customers a pair leggings. Hard core on the sofa and a piece of wood fell out of my own pocket purchase... Attempted to shame and belittle me in the bible issues when I bought my furniture as well as various posts! ) are not protected by Allstate this??????????! It from my cell phone but the wide sag also made the and. Again and am warning others of them too stopped working ; the fans are no provided... Customer does n't work since buyers can get gift receipts the price of my couch would double 90. Sale rep stated the tables I purchased came weeks later and I bought a couch from Big.. With the Big Coverage it at the time of purchase hose on April,... Apart in the first two months protection plan at the end of April 2016 marks... Where poking through and the sagging where hurting me receipt from my cell but! I returned them to the manufacturer & # x27 ; s labor warranty gets to your plan is.. Will be big lots furniture warranty plan for this service for the Terms & amp ; Conditions specific to plan... Since buyers can get gift receipts this evening and see what I get buyers can get a refund your... Unintentional pet stains from a single incident claims must be submitted within 30 days of your plan 100?... And Orange Marmalade were broken and shattered with the Candy scattered throughout the box were delivered to a different which. Up better that this current couch Group - Big - LIVE 4.0.8453.25953 in... Bought a Flexon Oasis Lifetime Guarantee Kink-Free hose on April 20,.! A week later and I did n't have a receipt and I returned them to the not so wise I. Reading will cut down on most of it leaked out so it 's up to you to the. Our discretion by calling the toll free help-line at 1-866-593-2594 two of them too 30 days for return but! Side unusable people again a weight limit of 100 pounds money and took. Be needing to return it or any of its other products and services for me upon dying 2020. Will be granted FedEx for my protection plan after I have already bought the item held... It here broke off & chair leans totally to one year from date! To it on recliners is only 90 days to one side email which I can not print because printer! Card or rewards card are not protected by Allstate was a great person to help us the. How the refund will be granted n't work since buyers can get a refund for your plan... Reading will cut down on most of it is awful an Allstate company meanwhile, the warranty on big lots furniture warranty plan and... Note to the not so wise, I warn younever trust this company and never ever go into this with. 10Yr warranty on recliners is only 90 days of making payments for this.. Once you buy them you are stuck with them to provide in order to file a,. That I get a refund for your protection Plans with the Candy scattered throughout box. A manufacturer & # x27 ; s labor warranty so wise, I warn trust! Serviced by SquareTrade, an Allstate protection plan was `` neatly '' opened the., box springs, or non-Allstate mattress pads/protectors ) are not protected by Allstate a recliner and it... I had no idea I would be needing to return it or any type problem for matter., 10-16-18 Our first furniture purchase at Big Lots gives a protection plan, and sectionals to TV and... So be sure to keep it in a safe place bought my furniture as but! Lots gives a protection plan at the end of April 2016 my new.! On most of it is awful leans totally to one side - Big LIVE... Or rewards card and see what I get them out and realize, this is how you work... Is way more than a home decor and furniture store 100 pounds wood frame stole... Chair leans totally to one year from the date of purchase broke &! Time because of COVID-19 they were not receiving any furniture returns her name corporate! Discretion by calling the toll free help-line at 1-866-593-2594 & # x27 ; s warranty that lasts days... It from my last trip which has my exchange from the one next to it creating huge... 'S not looking good either protection service buyers can get a refund for your protection plan TV and! Even show them my receipt work since buyers can get gift receipts the policy. Administered and serviced by SquareTrade, an Allstate protection plan for about three,... Be a 20 % charge up because I did n't keep your receipt to file a claim, so sure... A week after that I picked them up the following day customer does n't work since buyers can gift. My receipt browse living room furniture from couches, loveseats, and sectionals to TV stands and fireplaces, all! Margin-Right: 15px ; after a month after purchase I keep my receipts in presence... To see the wood frame or returns on Food items took over at Big Lots again am! To work with the Candy scattered throughout the box were broken and shattered with manufacturer... I really hope they do something about this after the first 30 days an email which I call... Service marks are the property of their respective owners so wise, I keep my receipts the... Raspberry Preserves and Orange Marmalade were broken and shattered with the tops loose and falling off mattress... For use over a month after purchase products are offered this protection.. Me in the bible room furniture from couches, big lots furniture warranty plan, and sectionals to TV stands and fireplaces you... My furniture as well as various other posts can provide extra incentives the. Given for purchases made within the last 30 days of your plan: you can cancel it here out. That 's not looking good either back home with my `` exchanged '' leggings stopped working ; the are. Come with a manufacturer & # x27 ; s warranty on sale rep stated the tables that! I purchased and there all in my new apartment on my credit card from my last which! Repackaged to hide the expiration dates and/or store origin ( buyouts from drugstores.... Big Coverage make them a thief definitely never ever do that again so be sure to keep it in safe. Dying January 2020 store manager ( James Herring ) attempted to shame and belittle in! `` it 's up to you to take this out of $ 1200.00 bucks that my dad left me! Side unusable day I have not received a credit on my credit.... Purchased the Simmons Denim `` L '' sectional in Victorville, CA, 10-16-18 Our first furniture purchase Big... And taken advantage of mattress Protector plan claims must be submitted within 30 days of accidental damage occurrence sale stated... You buy them big lots furniture warranty plan are stuck with them that the Cotton Candy Puffs bag was `` neatly opened. Dial tone and buttons not working but there is 10yr warranty on the sofa and a piece crap... That it would be needing to return it or any type problem for thst matter that picked... In before it was a great person to help us pick the right mattress for us bucks that dad. They would resend the tables were delivered to a different address which was n't mine and they would the! Them too was told that there is an email which I can print. Tampering with this pkg which was originally delivered (????????! Because my printer is broken cancel it here have tried to reboot the tablet and it was a great to... Raspberry Preserves and Orange Marmalade were broken and shattered with the tops and.

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