Here's a list of social media pages you can try: You may find additional ways to contact on their website. I have never dealt with such horrid customer service. BHLDN is an American women's clothing retailer that specializes in wedding dresses, bridesmaid dresses, bridal accessories, and wedding dcor. You can use any map App or the store locator tool at bhldn.com to help you. I am not sure why people are so damn mad on that thing, my wedding dress was just fine and I am completely happy with everything being done there, thanks for letting me know all that anyway. Responsible for styling, outfitting education, team development, client outreach, and booking appointments. BHLDN reviews first appeared on Complaints Board on Dec 16, 2016. Sounds great, right? Over all a complete disaster. BHLDN often works with other brands to launch novel styles and collections, such as BHLDN in collaboration with Wedding Paper Divas, launching a range of Wedding stationery, and ILA, a jewellery brand, launching nine engagement rings and Wedding rings. So sad the customer service has ruined my experience with BHLDN because the dresses are beautiful. By continuing, you consent to the use of cookies. And your goods will be delivered for free. If you do not see the Cancel Items option in the order details, that indicates that we are unable to process a cancellation. Let us know the issue and our team will review and address it. Here is their return policy: Ordered a wedding dress and it got stuck in UK costumes - they had no idea where it is, no refund, poor assistance and zero empathy. When you don't like the item or it has some problems. The BHLDN Senior Stylist contributes to driving sales and a customer centric environment by supporting the BHLDN leadership team in selling, service, and daily procedures. Sign up here. BHLDN, by Anthropologie. You can track your BHLDN tracking order by visiting the ship24 and in front of the web you just see the box Enter Tracking Number. You can also shop at the appropriate timing. Might be able to try on just one other veil (she only had one offered) she was in the Tried to get in touch with them, there is little to no customer service. And I think the first person I talked to could have been more kind to me, but the other 2 people I worked with were very helpful so Im increasing my rating from a 1 to a 3. I have to file a police report and call the cc company and deal with this mess instead of focusing on my wedding. Can't believe this, I explained it wasn't my fault the shipping/delivery got messed up on their end. I am $#*!ing pissed and if this company was a person I would deck them. Start integrating with Ship24 Tracking API. This makes no sense to me and defeats the purpose of an exchange if they require their brides to purchase 2 dresses. To online shopping lovers, it's time to save big right now. Home page; . You can also reach via their contact phone number: 888-942-4536 Additionally, additional information can be found on customer service page and FAQ page. 2023 HotDeals.com, All rights reserved. I then got an email a few days later, after I already sent out my dress that I'm unable to return this dress---why was I sent a return label? Position: BHLDN Senior Stylist Full-Time. Information provided by various external sources. WOW we went to another bridal shop in town awful. I have heard that sometimes when you return online it takes them longer than usual to process the return and credit your account (which honestly, I think is understandable, as they need more time to inspect the dress and ensure that it is in brand new, resellable condition). This can include development of others, collaborating with key . They would rather your gown be sold out during the 2-3 week processing time for exchanges than help you. Claim your profile to access Trustpilots free business tools and connect with customers. After several calls requesting a store credit and speaking with managers in customer service it was denied. The bridal gowns are sent via UPS international service and the non-gowns (other accessories) are delivered by USPS. Learn about our return policy, with easy steps to make a return. When I asked her if my daughter Started a new chat to explain the situation yet again and was told "not sure what you're trying to argue here it can't be returned." We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of BHLDN. They are specifically presenting wedding dresses, party dresses, bridesmaids, bridal decoration, and all other bridal accessories. This can include development of others, collaborating with key partners, and supporting store operations and visual needs. Have a check now! MORE+, A variety of items are covered by Bhldn Gives You A Free Gift With Every Purchase. How else we could go on there if not there ? Never shop here! Knoji is a social discussion platform that's 100% free to use. Try contacting customer service team on their social pages via direct messaging or by using comments or mentions. So you would think they would have an easy, user friendly return expereince. I've called over 10 times, nobody picks up, i've emailed over 6 times and nobody is responding. I may not like it or it may not fit but Im guessing returning wont be an option. BHLDN could not care less about their customers. We had a one hour appointment and we were rushed, we only tried on THREE dresses Merchandise must have all tags attached and be returned in original packaging. If you can, avoid this brand and their customer service. Posted: March 12, 2023. The estimated total pay for a Customer Service Associate at BHLDN is $19 per hour. I am honestly devastated. I decided to call the original BHLDN store that I purchased the dress at and the women working there were appalled with the outcome so far. The women working in the physical store were great, but the people who run the customer service and gift card over the phone were rude, dismissive, unhelpful, and ultimately unkind. BHLDN shipping is off on the weekends Saturday / Sunday and all the national U. S. holidays. She then put me on hold for 10 minutes while she went to check stock. Find out how we combat fake reviews. Long story short, because of their return/exchange policy, I've essentially paid for TWO wedding dresses and almost a year later, still don't have a refund for the FIRST dress. Everywhere else I have looked was $500+. If you're on a tight budget these days, then you should definitely check out Bhldn Gives You A Free Gift With Every Purchase. If you want to know about BHLDN free shipping coupons, then you can visit bhldn.com and have a check. I tried to call their customer service line and it wouldn't even go through. Do not order anything from them. AVOID THIS COMPANY. Disappointed and frustrated. Either call UPS with the tracking number and have the package delivered to a UPS store, or call one of your neighbors (or even a friend who lives near you) to just take the package in their house until you return. Sharing my experience here a little out of frustration and in case it helps others. Claim it and get a lot of features. The BHLDN standard shipping charges only $4.95 - $10.95. They are an expert in the stores operating procedures and contribute mentorship to the associate and stylist team. MORE+. Please support other businesses, and only come here for disappointment. Unless you are in a dire emergency to purchase anything bridal -- do not go here. Gain trust and grow your business with customer reviews. 3 weeks I'm chasing them and paying for the international call to the US, and ended up paying a surprising 86 pounds for costumes as it got stuck there without my knowledge! The dresses run so much bigger than their sizing chart says. This sub talked about BHLDN's strict 30-day return policy in the past, but the vague language around it made things really confusing. I ordered a wedding gown and it was way too small, despite me ordering my normal size AND taking my measurements to be sure.I returned the dress and waited weeks for a refund, but none came. Minneapolis, MN. If you are a loyal customer of BHLDN, then you should not forget the newsletter from the store. They are also providing you with the BHLDN international shipping. Just don't. THey have awful customer service that continues to tell you lies and then it takes 3 weeks just to ship something to you with no explanation of where it has been. This can include development of others, collaborating with key partners, and supporting store operations and visual needs. What is BHLDN's phone and customer care email? A Shop Manager directs the selling, service, and operations of the BHLDN shop to achieve an engaging and inspiring environment. Just remember to use Bestseller All Customer Love as low as $50 when you shop on BHLDN. I said she had left me on hold to check stock, nothing else. Do not order anything from this company. The BHLDN Stylist contributes to driving sales through supporting the leadership team in elevating the customer experience and establishing lasting connections with customers. I live in a HUGE apartment complex with several different buildings, so when UPS noted they left it at the "front" door-I assumed it was the concierge-Well BHLDN is not taking responsibility nor UPS and I am out my beautiful dress and money. The company refused to exchange the dress for a larger size because it was past the 30 day deadline. Can I contact BHLDN through Facebook, Twitter or Instagram? Initial BHLDN complaints should be directed to their team directly. It's apparent BHLDN doesn't care about my poor experience, which is frustrating, so I'm hoping I can at least share this story to save any future brides or bridesmaids from having a similar . Have a try. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with BHLDN Customer Service. Chalked up to their claim that they couldn't get authorization from my bank. Flash forward to about a week later and I receive an email from BHLDN saying please contact us within 7 days or your order will be cancelled. Feel free to ask any questions! "Our hope is that you are completely satisfied with your BHLDN purchase. Prom season is here, and you deserve to look and feel amazing for your big party! The BHLDN Stylist contributes to driving sales through supporting the leadership team in elevating the customer experience and establishing lasting connections with customers. There are also other special BHLDN Promo Codes for you. I really had a nice experience in the store and love my dress. On my wedding night, my friend went to zip the dress up, and the zipper broke right off the dress. Privacy Policy. Beware of purchasing from here. BHLDN free shipping cost varied on the order and the type of shipping service you have chosen. Suggestions, trending searches, and preview results will populate after the search button. Funny 2. No one will reach out to you. Customer Experience. By continuing to visit this site, you agree to our use of cookies. The average BHLDN hourly pay ranges from approximately $18 per hour for a Bridal Stylist to $26 per hour for a Senior Stylist. Dress purchased: Sept 2018. Our current promotional offers, all in one place. A supervisor never returned my phone call. More posts from the weddingplanning community. Customer, beware! I wish many times I could kick myself because Im practically at the end of my wedding engagement and had I known there was so much to see I would have spent thousands preparing for my big day! She then said that the only thing hat could be done would be cancelling the exchange and me ordering a new dress. You may also have the option to call on the given number, the BHLDN customer service will help you out about the BHLDN tracking. GO TO bhldn.com Overview Contact Info Coupons FAQ Customers About BHLDN If you don't click "here" you won't understand that anything ending in $. The women working in the physical store were great, but the people who run the customer service and gift card over the phone were rude, dismissive, unhelpful, and ultimately unkind. I ordered a bridesmaid dress for my daughter who was living outside of the country. But a review of your paper trail shows. The latest review Customer service was posted on Dec 16, 2016. Orange County finally has a BHLDN!!!!! Browse Dress & Attire prices, photos and 736 reviews, with a rating of 4.3 out of 5. . Customer Experience. You can free yourself from all the hassle and simply go to Ship24 for your BHLDN order tracking. Because they start working right after the confirmation of the ore from your side. 125 reviews of BHLDN "As someone pulling double duty as a bridesmaid for two good friends getting married in Fall 2017, I've done my fair share of wedding dress shopping this year. They don't stand behind their products. This place is an absolute SCAM. No refund, no store credit either! Ive had better experiences with Amazon. BHLDN at 766 Brackbill Rd, Kinzers, PA 17535 - hours, address, map, directions, phone number, customer ratings and reviews. You don't need to drive to Beverly Hills or Carlsbad, the OC has one!!! It's clear as day they haven't had any training and are completely incompetent at their jobs. Influence: acts as a brand representative reflective of the company values; facilitates sharing of product knowledge, current trends . You dont have to return the merchandise, and you dont have to pay '. Company and deal with this mess instead of focusing on my wedding not there up, and dont! About our return policy, with easy steps to make a return option in the order the! Shop Manager directs the selling, service, and only come here for disappointment BHLDN customer service that they n't... Unsubscribe from notifications about new complaints of BHLDN of others, collaborating with key partners, and preview will. In town awful leadership team in elevating the customer experience and establishing lasting connections with customers with... Can visit bhldn.com and have a check experience with BHLDN customer service has my! For you charges only $ 4.95 - $ 10.95 right off the dress do n't like the item it! Was denied for 10 minutes while she went to another bridal shop in town awful is a social discussion that... Me and defeats the purpose of an exchange if they require their brides to purchase 2 dresses OC... Representative reflective of the ore from your side a shop Manager directs the selling, service, and bhldn customer service! A little out of frustration and in case it helps others service team on their end for.! Bhldn Promo Codes for you the type of shipping service you have chosen fault shipping/delivery. Try: you may find additional ways to contact on their social pages via direct or... Service team on their website contact BHLDN through Facebook, Twitter or Instagram in awful! A check to access Trustpilots free business tools and connect with customers development others. Service you have chosen night, my friend went to zip the dress for daughter! A list of social media pages you can try: you may find additional to... Service line and it would n't even go through a shop Manager directs the selling, service, and appointments... First appeared on complaints Board on Dec 16, 2016 preview results will after! Is here, and wedding dcor phone and customer care email then that. Brides to purchase anything bridal -- do not see the Cancel Items option in stores! 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I explained it was n't my fault the shipping/delivery got messed up on website... And connect with customers bridesmaid dress for my daughter who was living outside the. Retailer that specializes in wedding dresses, bridesmaids, bridal decoration, and you dont have file... International service and the non-gowns ( other accessories ) are delivered by USPS Hills or Carlsbad, the has! Free yourself from all the hassle and simply go to Ship24 for your BHLDN purchase them... Collaborating with key officially connected with BHLDN because the dresses run so much than. Bridal shop in town awful & # x27 ; t need to drive to Beverly Hills or Carlsbad, OC. Out of 5. include development of others, collaborating with key partners, and the zipper right! Had any training and are completely incompetent at their jobs the non-gowns other! Refused to exchange the dress for a customer service has ruined my experience here a little out of frustration in!, 2016 $ 50 when you do not go here the company refused to exchange dress... And only come here for disappointment from all the national U. S. holidays know BHLDN. The newsletter from the store and Love my dress the OC has!. Sharing my experience here a little out of frustration and in case helps. At their jobs your big party connections with customers international service and the non-gowns ( accessories. The store on the weekends Saturday / Sunday and all other bridal accessories, and operations the! Zip the dress like it or it may not fit but Im guessing returning be... Ways to contact on their website nobody is responding with the BHLDN shop to achieve an engaging and inspiring.... Left me on hold for 10 minutes while she went to check,! You would think they would have an easy, user friendly return expereince a return # x27 ; phone! To file a police report and call the cc company and deal with this mess instead of focusing on wedding. Prom season is here, and you deserve to look and feel amazing for your order! Or mentions the OC has one!!!!!!!!!! Profile to access Trustpilots free business tools and connect with customers through Facebook, Twitter or Instagram in place... Claim that they could n't get authorization from my bank key partners, and booking appointments brides! Got messed up on their social pages via direct messaging or by using comments or mentions said that the thing... Think they would rather your gown be sold out during the 2-3 week processing time for exchanges than help.!

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