Here are the options for those affected by the Samsung washer recall. $24.99. NOTE: the hardest part was figuring out exactly how to get the top cover open. It specifies one setting only for bedding, he tells Consumerist. ET, or online at www.Samsung.com and click on the recall notice at the top of the page for more information. Find the most common problems that can cause a Samsung Washing Machine not to work - and the parts & instructions to fix them. Samsung has promised a free in-home repair for all recalled machines, plus a one-year warranty extension on the entire washer. Anywayif you have one of the problematic machines, buy this kit and fix it yourself AND get the rebate money and fix the old one. Shop Parts; Appliances; . Of course, how long it lasts depends on the environment in which its installed and how often you have it service it. Sign the Rebate Form which will certify that the recalled washer is no longer in use, that it has been discarded, and that you acknowledge that it is a violation of federal law to sell or distribute your recalled machine. Thats because of the unusual choice Samsung is offering owners of affected machines: They can either choose to have the washer repaired, or they can receive a rebate towards a new machine thats based on the age and original purchase price of the washer. See what comes in the box with your new Samsung device, See detailed view of your devices back and side panel, See a detailed view of your devices remote control and buttons. * For Samsung Supplies information go to: * For S.T.A.R. Samsung Washing Machine Identification Label, BISSELL Expands Recall of Cordless Multi-Surface Wet Dry Vacuums Due to Fire Hazard, Burnham Commercial Recalls Natural Gas Boilers Due to Burn Hazard (Recall Alert), Vornado Air Recalls Portable SRTH Small Room Tower Heaters Due to Fire Hazard, More than 1.2 Million Mainstays Three-Wick Candles Recalled by Star Soap Star Candle Prayer Candle Due to Fire and Laceration Hazards; Sold Exclusively at Walmart, Chamberlain Group Recalls LiftMaster myQ Garage Door Control Panels Due to Entrapment Hazard (Recall Alert), Colgate-Palmolive Recalls Fabuloso Multi-Purpose Cleaners Due to Risk of Exposure to Bacteria, Samsung Recalls Top-Load Washing Machines Due to Risk of Impact Injuries. (the cycle overlay label switches the problem use cycle, to another gentler, range/cycle where spin stresses wouldn't be so great during that load). Samsung says it voluntarily recalled 34 models of washing machines due to reports highlighting that the drums in the washers may lose balance, triggering excessive vibrations and resulting in. As part of the demonstration to be effective, consumers who own a recalled washer would be given two simple options. Additionally, consumers who purchased a recalled washer in the last 30 days of this recall announcement are eligible for a full refund from their original place of purchase. Awesome! Our easy-to-navigate pictures and diagrams . So, for any second owners who have acquired one of these machines that was subject to the recall, but the repair kit has NOT been installed, these kits will bring your machine up to recall standards. Fast, easy checkout with Shop Samsung App. Please visit www.cpsc.gov/commissioners to search for statements related to this or other topics. Q1. 4/12/2021 Greenworks Electric Pressure Washer. Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC. "Samsung Self-Repair is another way for customers to prolong the life of their devices, before they are recycled," said Mark Williams, Vice President of Customer Care at Samsung . Your Account. In collaboration with the U.S. Consumer Product Safety Commission (CPSC), Samsung Electronics America, Company revealed a recall notice of some top-load washers produced between March 2011 and October 2016. Consumers who have not connected their Wi-Fi equipped washer to the internet should contact Samsung for instructions on how to download the software repair. Customers should contact Samsung as soon as possible to obtain one of the succeeding remedy options. Your average wait time on this line is approximately 20 seconds. So for now my niece has a like new washer. But, what if you have a Samsung washer, those should be safer than others, right? Click Ok if you wish to continue to the website; otherwise, click Cancel to return to our site. Watch our helpful videos to get the most out of your Samsung products. Product Information. (look up Samsung 'explosions') Both Samsung and the Consumer Product Safety Commission are investigating the incident. Here I am with a machine that can no longer adequately wash my families bedding, she tells Consumerist. Samsung will extend the manufacturer's warranty 12 months from the date of the completed repair, or one-year from the end of the manufacturer's warranty if the washer was purchase within one year. The answer to Margarets question appears to have clarified in recent days. ected by 2016 recall where top may fly off when using certain wash/load cycles if not implementing this fix - ALONG WITH THE SAMSUNG FACTORY RECALL CYCLE OVERLAY AND SAFETY WARNING LABELS! This recall involves several models of Samsungs top-load washers with super speed wash. Please enter a valid Identification Number. If you would like to replace your washer, Samsung will provide an Exchange rebate. The Samsung WF45T6000AW is part of the Washing Machines test program at Consumer Reports. The second scenario is a rebate which can be used to purchase a new Samsung or even other brand washer. item 6 NEW Samsung Washer Repair Kit DC82-01097W, NEW Samsung Washer Repair Kit DC82-01097W. 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Pauline Heal of Indianapolis told Call 6 Investigates her washer still didn't work after several repairs . This can occur when a high-speed spin cycle is used for bedding, water-resistant or bulky items and presents an injury risk to consumers. 4.9 out of 5 stars based on 17 product ratings. Q13. Q9. For example, the Normal cycle now includes a disclaimer of No Bedding, the Bedding cycle has been changed to Jeans/Denim, and Waterproof has been chanced to Bedding/Waterproof. * Email address is used for notifications only. Call Samsung at 866-264-5636 between 8 a.m. and 10 p.m. To find out how much of a rebate you may be eligible for, or to learn more about the recall, visit Samsungs dedicated recall website or call 1-866-264-5636. In our lab tests, Front-load washers models like the WF45T6000AW are rated on multiple criteria, such as . Furthermore, customers who purchased a recalled washer within the last 30 days of the recall announcement are qualified for a cash refund from their original point of purchase. If this kit was all Samsung was doing for those who decided to have it fixed, they should have just built it that way from the start. Support is also available on your mobile device through the Samsung Members App. Thank you! Attention:We are sorry. Having a way to clean your clothing is important; however, your safety is even more important than that. The plastic frame that holds the glass is broken where the left hinge is and the hinge is popping out. En espaol. Consumers whose washer does not have Wi-Fi capability or who otherwise wish to receive a free software repair without connecting to the internet, should immediately stop using the washer and contact Samsung directly for a free dongle to plug in and download the free software repair. Samsung sent a tech to fix the washer as per recall repair instructions. On average, it takes 4 to 6 weeks to receive your rebate once you have sent in all of the proper documentation. Samsung toll-free at 866-264-5636 Monday through Friday from 9 a.m. to 6 p.m. link to Natural Ways To Keep Mosquitoes From Biting. We added you to the list. On the back of the washer, glance for the model and serial number information. Samsung customers should call (800) 515-7902 between 9:00 a.m. and 9:00 p.m. (EST), Mondays through Fridays to find out whether their washers are covered by this recall. Samsung has also issued a safety warning to anyone who owns one of the following models. All known consumers will also receive a Home Label Kit that includes a control panel guide and additional safety instructions in the mail. The following model and serial number ranges are included in the recall: Get Notified About Each Recall via Email. The value of your washer will be based on the fair market value of your washer. Your Home Label Kit will be shipped to you within the next 14 days. It takes four to five hours in the dryer to get the clothes completely dry, she says. ET daily. The following model and serial number ranges are included in the recall: Consumers should immediately check whether their washers software has been updated to prevent the hazard; and, if not, consumers should immediately stop using the washer until the software is updated. In addition to the Samsung washing machine owners who say they have been unable to get their recalled appliance repaired, Consumerist has heard from owners whove successfully had their washers fixed, but now claim to face a new problem: The clothes are now soaking wet when they come out of the wash. The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury or death associated with the use of thousands of types of consumer products. If you elect to receive a free in-home repair, an authorized technician will install structural reinforcements to the washer and apply the Home Label Kit if you have not already done so. However, a rep did note that the company has not received many reports about the issue. ET. Genuine OEM Part # WPW10545278 | RC Item # 3527803. Twitter user @pwkad said he ended up in a bind when he got an offer of $190 for a machine he claimed he paid $900 for. Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC. People with weakened immune systems, external medical devices, or underlying lung conditions who are exposed to the bacteria face a risk of serious infection that may require medical treatment. If you have any questions, feel free to contact us at 866-264-5636, 9:00am to 6:00pm (ET), Monday through Friday.Saturday/Sunday:Closed. To our site WPW10545278 | RC item # 3527803 effective, consumers who own recalled... A safety warning to anyone who owns one of the Washing machines test program Consumer... Et, or online at www.Samsung.com and click on the back of the demonstration to be effective, who... Your clothing is important ; however, your safety is even more important than that remedy options recall several! The glass is broken where the left hinge is popping out | item! To fix the washer as per recall repair instructions even more important than that, Samsung provide... It takes four to five hours in the mail others, right having a way to clean clothing... 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