Downloading and printing marketing materials from our intranet has reduced the cost of a … Click and Collect from your local Waterstones or get FREE UK delivery on orders over £25. Downloading and printing marketing materials from our intranet has reduced the cost of a high-quality print from £300 before to just £15. “First, we spend less time managing content on the site, which means we can focus on staff engagement and customer relationships. Workflow & Forms. 02 Jul, 18  •  < 1, Plan & deploy a successful intranet with our most popular guide, Take a free 30-day trial or book a demo with one of our intranet experts, Flexible and attractive intranet homepages, Streamline business processes with online forms, Bring your people together for more effective working, Multi-channel communication from within your intranet, Interact the gateway to your digital workplace, Market-leading enterprise social software, Communicate in a relevant and impactful way, Your intranet available on any device, at any time, Empower every user to get the most from your intranet, Library of all our free resources on offer, Tap into expert advice with our free guides and ebooks, Intranet & comms events to help you on your journey, Browse our upcoming and on-demand webinars, Resources to help keep your organization and employees connected. Integrations . Explore books by Watson with our selection at Waterstones.com. Our people are our greatest asset. Interact is a complete intranet solution that unites workforces all over the world. 2010. Analytics. Case example: UK book retailer Waterstones decided to centralize its point-of-sale and promotional materials on its intranet, Watson. Manchester Met Intranet Design Staff Directory Arts Award Professional Services Architecture Portfolio Summer School Art School. As of February 2014, it employs around 3,500 staff in the UK and Europe. Ask questions. “This helps shop staff to be more productive and, even more importantly, to deliver a better service for customers on the shop floor.”, The new intranet provides a go-to resource for all employees, with information available on commercial activities and promotions, events, health and safety procedures and more. As an example, UK book retailer Waterstones undertook an overhaul and relaunch of their intranet in 2017 which they named Watson. Elddis IT Strategy. Leading UK bookseller Waterstones delivers great customer service with Interact. Watson is Waterstone’s main communication channel now. One of the emerging use cases after the launch was the ability to host in-store collateral on their intranet, which could then be printed in-house for campaigns. Pinterest. This was an expensive way of working, and there were additional losses due to materials being damaged in transit. Cons. Suzie Robinson, Intranet Manager at Waterstones, Leading UK bookseller Waterstones is always looking for new ways to engage customers and to provide the best possible experience in every one of its UK stores. Communities. Interact Intranet • 2 Pins. Waterstones Solutions. Workflow & Forms. “We are seeing more and more team sites being created in Watson,” says Suzie. Second, we can update news and activities quickly, which means staff are always up to date with what’s happening. Waterstones, anciennement Waterstone's, est une chaîne de librairies britannique fondée en 1982. Waterstones, formerly Waterstone's, is a British book retailer that operates 283 shops, mainly in the UK and also other nearby countries. The new pages are saving time for employees, while also delivering big cost savings for the organization. That speed and responsiveness is what makes Watson such a great communication channel, and why it’s a key tool for improving our employee and customer engagement, and our business as a whole.”, Plan & deploy a successful intranet with our most popular guide, Take a free 30-day trial or book a demo with one of our intranet experts, Flexible and attractive intranet homepages, Streamline business processes with online forms, Bring your people together for more effective working, Multi-channel communication from within your intranet, Interact the gateway to your digital workplace, Market-leading enterprise social software, Communicate in a relevant and impactful way, Your intranet available on any device, at any time, Empower every user to get the most from your intranet, Library of all our free resources on offer, Tap into expert advice with our free guides and ebooks, Intranet & comms events to help you on your journey, Browse our upcoming and on-demand webinars, Resources to help keep your organization and employees connected. Multi-channel communication from within your intranet. Se connecter ou S'inscrire pour collecter des fonds. Case Study . Livres. Share ideas. Katherine Waterston, née le 3 mars 1980 [1] à Westminster au Royaume-Uni, est une actrice américano-britannique.Elle est notamment connue pour son interprétation de Tina Goldstein dans la série Les Animaux fantastiques depuis 2016. Explore. IIP gold; implement new ERP system for ourselves and start looking at Agile methodologies for the Bespoke Development team. “We also have a range of other information on there, including current activities and promotions; company and industry news; and links to key contacts and discussion boards. To make in-store marketing more proactive, and to reduce printing and delivery costs, Waterstones has created “trusted collateral pages” on Watson. 71 likes. “One great example is the Head Office projects team area, which has lots of information about new shops, including space plans, timelines, documentation, checklists and other resources that help executives deliver projects more quickly and collaborate with other team members.”, Maximizing staff engagement and participation, Watson is helping to engage staff, getting them excited about new titles and promotions and helping to boost sales. “We wanted to keep our employees informed and engaged, but our old intranet was holding us back,” says Suzie. Qui Sommes-Nous ? “With Interact Widgets, we were able to build our homepage quickly and easily by dragging and dropping content and resizing elements in just a few clicks” says Suzie. Interact Intranet 's best boards. Nous voudrions effectuer une description ici mais le site que vous consultez ne nous en laisse pas la possibilité. “We can use our intranet to share information with our shops, publish schedules, disseminate lists of recommended books and more. Forums. That’s why they worked with Interact to introduce a new intranet, one they personalised as ‘Watson’. Apr 11, 2019 - After experiencing rapid growth through acquisition, Mattress Firm implemented Interact Software to create an easy-to-use, easy-to-maintain, collaborative intranet that fully meets the needs of their business, and allows two-way employee engagement. Staff can get all the information they need within a few clicks, which saves them a lot of time and helps them stay focused on customer service.”. Interact Intranet. Integrations . Waterstones has deployed a new intranet platform using Interact software, bringing together teams from over 300 stores to improve operational efficiency and customer service. To bring distributed teams together across the business, and to empower shop staff to deliver consistently great service for customers, Waterstones deployed a new intranet based on Interact software. More ideas from . Our people. We power internal communications. Elle compte près de 300 boutiques au Royaume-Uni, en Irlande, en Belgique et aux Pays-Bas. Becki Hall  •  Inscrivez-vous maintenant; Se connecter; Associations; Boutiques Solidaires; Comment Ça Marche ? About Interact. Turnover breaks through £5million. Bookstore chain Waterstones has used their intranet, Watson, to great effect — allowing them to save money, save time, become more efficient and more productive. “It’s helping bring together employees who are spread across the country. Associations; Boutiques Solidaires; Comment Ça Marche ? Interact the gateway to your digital workplace. Waterstones has deployed a new intranet platform using Interact software, bringing together teams from over 300 stores to improve operational efficiency and customer service. Since 2001, WATERSONS INDEPENDENT ESTATE AGENTS has established itself as one of the leading Estate Agents in the area, specialising in Residential Property Sales and Rentals across Hale, Hale Barns, Bowdon Altrincham and Timperley. Intranet Design: Tips and Tricks. Discover our full range of books, gifts, toys, stationery and audiobooks at Waterstones.com. Broadcasts. It’s helping bring together employees who are spread across the country. That’s the only way we’ll be able to achieve our ultimate goal, which is to engage customers, sell more books and operate more efficiently.”, To maximize its success on the high street, Waterstones decided to retire its aging intranet platform. Waterstones has deployed a new intranet platform using Interact software, bringing together teams from over 300 stores to improve operational efficiency and customer service. Communities. That represents total cost savings of tens of thousands of pounds a year.”, Improving team working and customer service, Watson’s homepage links directly to discussion forums that employees use to get their questions answered and to provide even better service for customers in store. “Users in stores can browse, select and print the materials they need, which saves on printing and delivery, reduces waste, and ensures that all in-store marketing can be deployed in a timely way.”, The trusted collateral area of Watson has helped Waterstones to greatly reduce in-store marketing costs. “As well as making us more commercially responsive, downloading and printing marketing materials from our intranet has reduced the cost of a high-quality print from £300 before to just £15. Discuss. People are now talking to each other more, asking questions, discussing books, and seeking advice on how to deal with common customer-service situations, which is really helping to improve the business. United Kingdom: … Waterstones is a great environment to work in for retail. Waterstones does not pay the national living wage and has so far refused too, despite employees raising this with senior management. Forums. Analytics. This is very poor. It’s easy for everyone to stay up to date, and staff in different stores all feel like part of the same organization and the same team.”, Watson is incredibly social. Flexible and attractive intranet homepages. Buy Contacts by Mark Watson from Waterstones today! Manchester Met Uni Intranet … Discuss. “We have a scrolling gallery with books of the month that stores should be focusing on selling to customers and featuring in store displays,” says Suzie. “The campaign was a huge success and we smashed our targets for pre-orders, as well as achieving great results on launch day and beyond.”, Another example of staff engagement on Watson is the annual Waterstones Children’s Book of the Year competition. "Watson is incredibly social. “With Watson, it’s very easy to create new pages, which meant we could set up the trusted collateral area of the site very quickly and without any intervention from the IT team,” says Suzie. “They need the right tools to talk to each other and get the information they need in a simple way. Faites vos achats avec Waterstones et collectez gratuitement jusqu'à 2.00 % pour vos associations préférées. Interact the gateway to your digital workplace. Waterstones has deployed a new intranet platform using Interact software, bringing together teams from over 300 stores to improve operational efficiency and customer service. Broadcasts. Streamline business processes with online forms. People are now talking to each other more, asking questions, discussing books, and seeking advice on how to deal with common customer-service situations, which is really helping to improve the business.”, Watson also allows teams to set up their own sites to share information and support project management. Suzie Robinson, Intranet Manager at Waterstones, says, “Today, there are more forms of entertainment than ever, so we need to work hard to make our bookshops the most interesting places to be.”, To achieve this goal, Waterstones needs to engage and support its 3,000 staff, who are distributed across the whole of the UK. “The pages weren’t visually engaging at all, and there was no way for staff to interact with each other or to find the information they needed easily… It was also a lot of work for us in the intranet team, as content was difficult to update and manage.”. Bring your people together for more effective working. “Partly due to Watson, we got more volunteers than ever this year – which shows how many people now follow news and activities on the site.”, Delivering time savings for the intranet team, Finally, but no less importantly, Watson allows Suzie and members of her team to add and update content very quickly and easily – with no input from the IT team. We began to work for more and more universities including Sunderland, Teesside and York. Les meilleurs Waterstones Comparatif et Guide d'achat de 2019 Les meilleurs Waterstones en revue Les meilleurs Waterstones Ici, vous voyez les gagnants de la comparaison, les meilleures listes et les nouveautés en un coup d'œil. “When a new Harry Potter book, called The Cursed Child, came out, we used Watson to get everyone excited and to manage all the logistical challenges around the launch,” says Suzie. “There’s a double benefit for us here,” says Suzie. All this will enable them to deliver a better customer experience. It’s helping bring together employees who are spread across the country. Streamline business processes with online forms. We employ technologists, physicists, chemists, linguists, canoe crafters, sky divers, game players, kayakers and hovercraft builders (we're not joking). Qui Sommes-Nous ? Waterstones 'Watson' intranet homepage. Click and Collect from your local Waterstones or get FREE UK delivery on orders over £25. Whether it’s sharing customer service tips or learning more about that week’s bestsellers, Watson is the keystone to all Waterstones’ 283 stores. “Our shops are filled with passionate, knowledgeable booksellers, but they’re very dispersed,” says Suzie. We won a tender to develop the global intranet for William Grant. “There wasn’t any need to get IT involved and any changes that need making now, we can make ourselves.”, The homepage gives employees across the business rapid access to the information and resources they need. Â As an example, Interact customer Waterstones, who operate 275 stores across different locations within the UK, have utilized cloud access for their intranet Watson. An average-sized Waterstones shop sells a range of approximately 30,000 individual books, as well as stationery and other related products. Flexible and attractive intranet homepages. Waterstones is the last remaining chain of specialist bookshops on the high street. Bookstore chain Waterstones has used their intranet, Watson, to great effect – allowing them to save money, save time, become more efficient and more productive. That represents total cost savings of tens of thousands of pounds a year. Interact Intranet • 1 Pin. “Watson is incredibly social,” says Suzie. Their shops are filled with passionate, knowledgeable booksellers, but they’re very dispersed. Ask questions. Apr 11, 2019 - Find out how Waterstones has deployed a new intranet platform using Interact software, bringing together teams from over 300 stores to improve operational efficiency and customer service. Click & Collect within 2 hours or buy online with Free UK Delivery on Orders Over £25. Bring your people together for more effective working. 2011 . The lead time for printing and delivery meant some of the in-store marketing materials were also out of date by the time they arrived in store. Multi-channel communication from within your intranet. CONSTRUCTION MATERIAL SUPPLIERS,FLOOR CONCEPTS AND WATERPROOF ELEMENTS AND METALLIC INTERIORS. Known internally as “Watson”, the new, cloud-based platform is the bookseller’s main communication channel. “Employees can access Watson from anywhere, which means they’re not tied to store computers and they can get the information they need on the move on their mobile devices,” says Suzie. Suzie Robinson, Intranet Manager at Waterstones, Delivering fast access to information via the homepage, Watson’s homepage, which is clear and intuitive, makes it easier than ever for Waterstones staff to keep up with the latest news and activities. “Our booksellers can sign up to be longlist readers, and ultimately choose the best children’s book,” says Suzie. Interact intranet design inspiration. “We now use pages on Watson to host PDFs of marketing materials for important titles,” says Suzie. 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