We recommend buying your ticket online, but you can also buy a ticket by visiting one of our coach stations or travel shops, or from your local Post Office branch. This applies to journeys up to and including the 30 September 2021. Please note: You must read the details on your ticket as the exact location details of some stops may vary depending on your travel date, time or the direction of travel. Rights Reserved, You Are About to Contact PissedConsumer.com, “I suppose to travel to London today but I can't because of the lock down I would like to cancel my ticket”, “I need refund because my ticket was not booked”, https://www.nationalexpress.com/en/help/terms-conditions, https://www.nationalexpress.com/en/help/privacy-centre. For more information and to purchase your Coachcard, please visit our Coachcards page. Customer Service Find answers, information and resources to help you with all your shipping and business needs with FedEx. If you are unable to print your ticket, you can show your ticket on your smartphone. Join National Express and you will be joining a company which makes a … A small charge will apply for printing tickets at National Express manned locations. At both airports, there is also a free train/monorail service that operates between terminals which are clearly signposted. How can we help you? Ann Arbor, MI +1 location. Whether you are operating our regional bus services, national coach network, private hire, airport terminal transfers, or connecting people through our accessible transport service. To make a complaint or leave feedback contact Customer Relations: contactcentre@greateranglia.co.uk. Go Local for More. Don't forget to take your Coachard with you on your journey. National Express has collected 190 reviews with an average score of 1.61. Unaccompanied children will not be carried. The National Express name first appeared on UK coaches in 1972, and the Company was listed on the London Stock Exchange in 1992. Children aged under the age of 2, must be accompanied by an adult aged 18 or over. Call or get in touch online We have three different Coachcards available, each giving 1/3 off all of our Standard and Fully Flexible coach fares. In addition, you can call the National Express Contact Centre to purchase a ticket. We use cookies to collect information about how you use the National Careers Service. Visit Manage My Booking to amend your ticket time or date. On European journeys a 50% discount is given to carers, please call us on 08717 818177 to book. Our aim is to help make travel simpler and more enjoyable and it is very pleasing to get feedback that shows we have had some success. Customer Service Advisor (Current Employee) - Gatwick Airport Station - 30 September 2020. Passengers aged 60 and over are entitled to receive a small discount on European journeys. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. Journey amendments can now be made, without an amendment fee*, on all our ticket types if requested prior to your scheduled coach departure. We are here to help, Official Coach Supplier to Wembley Stadium. Should you wish to cancel and refund your ticket please call us. This applies to journeys up to and including 30 September 2021. We operate across 34 states and three provinces. 13221 Inkster, Taylor, MI 48180 Nationwide: (800) 957-4698 Fax: (734) 947-9880. 53 reviews from National Express employees about working as a Customer Service Representative at National Express. Customer service assistants deal with customers' queries, purchases and complaints. The customer service teams can access the ticket and travel information needed to deal with your query. You can also make a payment online. The website charges a £1 booking fee. If you're not sure how to do this, a Google search 'how to clear cache' will assist as this can vary based on the browser you are using. 2 National Express Customer Service Representative interview questions and 2 interview reviews. National Express Group. FedEx Express Shipping Services We've got express shipping services especially for you. Take a look at our FAQs. Please get in touch using one of the methods on our contact us page. Not flexible when it comes to unexpected events. Frequently asked questions Think we might already have the answer to your question? Customer Charter Dear Customer At National Express, we want you to enjoy your journey with us and to know that you will receive the same high standards wherever and whenever you travel. Getting students to school safely, on time, and ready to learn® is what we do. Explore local bus services from National Express West Midlands, for travel throughout Birmingham, Wolverhampton and beyond. The overall dimensions must not exceed 200cm in total. National Express Transit (NEXT) is the transit division of National Express LLC (NELLC). Customer Service Representative (7) See more National Express reviews by job title. If you do not have access to your ticket number or your email address is not recognised, please get in touch using one of the methods on our contact us page. Passengers made 938 million journeys on our services in 2019. Since then, we have developed an award winning service that offers our customers excellent value. Children under the age of 16 are not permitted to travel on any European service unless accompanied by an adult aged 18 or over. Contact DHL Express Customer Service . We recommend that you purchase your ticket to travel and excess luggage online. Pissed Consumer © 2021 All The history of the company was started in 1972, when the state-owned the National Bus Company decided to bring together the scheduled coach services operated by its bus operating companies under one brand. outstanding customer service and positive employee relations. National Express LLC (NELLC) is the North American subsidiary of National Express Group, PLC, one of the premier transportation firms in the United Kingdom. *An excess fare may apply to journey amendments. NELLC is the North American subsidiary of National Express Group PLC, an international transportation company and transit service provider that delivers hundreds of millions of journeys worldwide each year to people through its bus, rail, and coach divisions. Check out what 1,205 people have written so far, and share your own experience. Refund requests may also be submitted by post to: Customer Relations – Refunds, National Express House, Mill Lane, Digbeth, Birmingham, B56DD. By continuing to access the site you are agreeing to their use. You will be able to tailor your career and even progress to a Master Driver or Bus Driver of the Year! Please note: we've designed our Stop Finder to be as accurate as possible to help you find your closest stop. Your email confirmation, e-Ticket, will contain "View on map" links to the locations of your departure and destination stops. It is only available on National Express operated services. Search Driver Careers Job Alerts You can contact the customer service representative of National Express calling National Express's helpline phone numbers. Many of our tickets are not sold at a fixed price and are subject to change. Should you wish to cancel and refund your ticket please call us at least 24 hours before you are due to travel. National Express is the UK's highest-ranked coach, bus, or train operator for overall customer satisfaction. Drivers can accept cash or card payments. For more information please visit see our European luggage policy. Everyone here at National Express is working hard to improve the service we provide for our customers. Adult fares are applicable to all passengers aged 2+. Wi-Fi is subject to daily vehicle allocation and its availability cannot be guaranteed. National Express Group. National Express Group is a leading public transport operator with bus, coach and rail services in the UK, Continental Europe, North Africa, North America and the Middle East. Browse Customer Service Topics in our Online Help Center or Watch How-To Videos and Get The Most Out Of Your American Express Card. Please review. The driver will need to see your Coachcard with your ticket before boarding the coach. A refund can now be obtained on Standard* and Fully Flexible ticket types if requested 24 hours prior to your scheduled coach departure. Young Person Coachcard £12.50 for 1 year or £30 for 3 years. This type of customer service is unacceptable and the most they could offer me in return was a voucher, and not even a refund for my ticket. With an inclusive attitude you will make a big difference to the people and communities we serve. Browse Customer Service Topics in our Online Help Center or Watch How-To Videos and Get The Most Out Of Your American Express Card. If your flight has been delayed you can amend the date or time of your ticket online at Manage My Booking or call us, prior to your coach departure time.If you miss the booked departure time, you will be required to purchase a new ticket, unless you have our Change & Go add-on which can be chosen when purchasing Airport journeys online. Drivers Company Drivers Owner / Operators Online Driver Resources. Please check your spam or junk email folders before contacting us. Contact National Express customer service. Our fares will vary according to demand and how far you book in advance. Find out more on our flexible travel page. You can view our latest job vacancies and sign up for job alerts on our careers website. National Express has collected 190 reviews with an average score of 1.61. Initially branded as National, the National Express brand was first used in 1974. National Express. National Express is ranked 35 out of 569 in Travel Agencies category. For Heathrow or Gatwick Airports, transfers between terminals is free of charge. This applies to journeys up to and including the 30 September 2021. The company operates bus, coach, rail and tram services in the United Kingdom, United States, Canada, Spain, Portugal and Morocco and long-distance coach services across Europe. Brighton. Yeah is a great experience with national express since have been traveling out side my country,comfortable,with good experience driver's, with good customers service. Reviews from National Express employees about working as a Customer Service Representative at National Express. Do you agree with National Express Coaches’s 4-star rating? Customer Service Representative (7) See more National Express reviews by job title. Govia Thameslink Railway Ltd is a wholly owned subsidiary of Govia Ltd. National Express Transit (NEXT) operations All of our organizations share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. Free interview details posted anonymously by National Express interview candidates. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. Companies are selected automatically by the algorithm. Drivers cannot make a reservation for a connecting service. Items of luggage in excess of 20kg will be charged. When demand is higher and the date is closer to the departure date, the ticket is likely to be more expensive. Passengers made 938 million journeys on our services in 2019. It is always advisable to purchase or amend your ticket in advance of travel to avoid unnecessary delays to services. We are suspending all coach services with effect from 23:59 on Sunday 10 January 2021. *Tickets cannot be purchased from a driver on board a coach at Heathrow and must be purchased from the ticket desk, ticket machine or in advance of travel. I knew I should of taken the train it’s a little bit more expensive but a way better service than megabus or National express. No amendment can be made after the current departure time that is on the ticket. Our customer services team will verify the GPS tracking data for your booked service and if the coach failed to arrive then a refund can be provided. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with National Express Group Customer Service. Before you contact us, see if your question has already been answered below. Find out more on our flexible travel page. Alternatively, you can purchase a Coachcard over the phone by calling our bookings line, at our coach stations, or at one of our travel agents across the UK. We are committed to providing the best products and friendliest customer service. 19 American Express Customer Service Center jobs available on Indeed.com. National Express School (NEXS) is the home-to-school division of NELLC, which operates more than 22,500 school buses, serves more than 550 school districts in 31 states and three provinces, and transports more than 1.3 million students on a daily basis. National Express Customer Service Rep in Vallejo, California. We've giving you more flexibility, including free amendments and more flexible refunds, on journeys on and before the 30 September 2021. For any other questions related to the impact of Coronavirus (Covid-19), please visit our coronavirus FAQ page. 1-800-472-9297. If you have been sent a renewal email or letter, please refer to the enclosed instructions. Adults under the age of 16 are not permitted to travel alone on any European service unless accompanied by an adult aged 18 or over or they have a letter of authority from a parent or guardian. Find out more on our flexible travel page. If this isn’t working, clearing your browser's cache can resolve a number of issues. You can access your personal information we hold about you by filling in this personal data access requests (SAR) form or by contacting the Data Protection Officer at sar.nx@nationalexpress.com. Many of our tickets are not sold at a fixed price and are subject to change. In addition, you can call the National Express Contact Centre to purchase a ticket. Please ensure you obtain a ticket from the driver which you should carry at all times. Senior Coachcards can also be purchased from local UK post offices. Generally, the lower the demand and the earlier the booking takes place, the cheaper the fare will be. 173 National Express reviews. Indeed Home. Please note that if your item has been left on board and found by our team there will be a fee to pay. National Express LLC (NELLC) is the North American subsidiary of National Express Group, PLC, one of the premier transportation firms in the United Kingdom. 51 Bordesley Green. For more information and help with using our Route Map, visit our Route Map guide. You can contact the customer service representative of National Express calling National Express's helpline phone numbers. As a driver with National Express you will have a passion to provide exceptional customer service. Book tickets & track your coach anytime, anywhere. You can call National Express at +44 371 781 8181 phone number, write an email, fill out a contact form on their website www.nationalexpress.com, or write a letter to National Express LTD, Birmingham Coach Station, Mill Lane, Birmingham, England, B5 … National Express buses offer you some of the best services such as reclining leather seats, a digital entertainment service called VUER, free WiFi, USB charging ports, on board restrooms, extra legroom and A/C. However this will be subject to availability as services may be full with pre-booked customers, so it is always advisable to purchase your ticket in advance. Tickets cannot be purchased onboard international services and must be purchased online prior to travel. With their cheap prices, frequent departures, and reliable service, National Express is the bus company for you when traveling in the UK and Europe. Journey amendments can now be made to the time or date on your ticket, without an amendment fee*, on all our ticket types if requested prior to your scheduled coach departure. The full ticket must be shown as pictures/screenshots will not be accepted. Young persons aged 16 or 17 years can travel alone on European services but only if they have a letter of authority from a parent or guardian. When amending your ticket an excess fare may be charged if there is a difference in price from your original. 100 National Express jobs available in Ann Arbor, MI on Indeed.com. Customers who were issued voucher codes due to the suspension of our services in March to June 2020 will have their voucher codes automatically extended to 30 September 2021. If your item is found, our team will be in touch to arrange details for the return of your item. For journeys after the 30 September 2021, our normal fare types and amendment fees apply, with amendments only available on our Standard and Fully Flexible tickets if requested prior to your scheduled coach departure. How National Express made digital customer service "human". This type of customer service is unacceptable and the most they could offer me in return was a voucher, and not even a refund for my ticket. Tickets cannot be purchased onboard international services and must be purchased online prior to travel. Should you need to change your destination at Heathrow or Gatwick Airports, transfers between terminals are free of charge. National Express has collected 190 reviews with an average score of 1.61. This page explains all the ways you can contact and keep up to date with Stansted Express. What can we help you with. Absolutely appalling service on National express No internet on the coach and the toilet was blocked so could not use no running water to wash hands and the hand dryer wasn’t functioning either. Adult fares are applicable to all passengers aged between of 26 and 59 inclusive. School (NEXS) operates more than 22,500 school buses, serves more than 550. school districts in 31 states and three provinces, and transports more than 1.3. million students on a daily basis. Please note the National Express Customer Service team is not able to amend destinations. Graduate Programmes. Find out more on our flexible travel page. Total Transit/ totalride is a subsidiary of National Express, An Arizona based company under the brand name of totalride has proudly been providing private/public. DHL Express offers shipping, tracking and courier delivery services. Your ticket will be delivered from, You can view and reprint your ticket online using, If you do not have access to your ticket number or your email address is not recognised, please get in touch using one of the methods on our, Whilst you're always guaranteed a seat on our services, you can also reserve front row seats, extra legroom and premium seats to ensure an experience that meets your needs. The best way to guarantee your seat, for the best value fare, is to book in advance online. To find out more, visit our seat reservation page. 24/7. Whilst you're always guaranteed a seat on our services, you can also reserve front row seats, extra legroom and premium seats to ensure an experience that meets your needs. Children aged 12 or under travelling on any European service must be accompanied by an adult aged 18 or over. Am confidence with national express. You have to go via London making the journey time nearly 10 hours and ironically almost as expensive as the train. But this time i had the most awful experience, both person I spoke when calling to check Bus Stop, and then because I got confused when receiving a text message when I normally request email and it … If your journey requires a change of coach you must purchase a ticket from each driver. Choose the best option for you and proceed through the checkout. (calls to this number are charged at local rate). News. Additional infants aged 0-2 must be paid for. Passengers made 938 million journeys on our services in 2019. Apply to National Express jobs now hiring on Indeed.co.uk, the world's largest job site. You can view and reprint your ticket online using Manage My Booking. National Express School (NEXS) operates more than 22,000 school buses, serves more than 500 school districts in 30 states and three provinces, and transports more than 1.2 million students on a daily basis. Select a return within 3 months of your outward travel. This information is used to make the website work as well as possible and improve our services. I recommend national express the price…and wifi and charging for phones .and good drivers . Commission Express National has 5 stars! Contact National Express and speak to a member of their customer service team on 0845 682 0184 You can use this National Express contact number to make a new booking, make a complaint or about general enquiries. National Express West Midlands. Salary information comes from 6 data points collected directly from employees, users, and past and … Please get in touch with us using one of the methods on our contact us page. Please visit our service updates page for more information on plans to restart services, links to the latest government guidance and information on ticket amendments and refunds. Check out what 1,353 people have written so far, and share your own experience. Free interview details posted anonymously by National Express interview candidates. ‘Hand Luggage Only’ stops are where we discourage customers from boarding or alighting with luggage that requires driver to open the under-floor lockers. The National Express website uses cookies. National Express Group is a leading public transport operator with bus, coach and rail services in the UK, Continental Europe, North Africa, North America and the Middle East. For journeys after 30 September 2021, our normal fare types and amendment fees apply, with amendments only available on our Standard and Fully Flexible tickets. *Tickets cannot be purchased from a driver on board a coach at Heathrow and must be purchased from the ticket desk, ticket machine or in advance of travel. Get same-day and overnight options for urgent deliveries and 2-day and 3-day services when you have time to plan. Sorry there has been an error, please try again, You have successfully logged in, click the link below to go to your account. Journey amendments can now be made to the time or date on your ticket, without an amendment fee*, on all our ticket types if requested prior to your scheduled coach departure. You are entitled to two items of luggage to be stowed in the hold and two items of hand luggage free of charge. At both locations, there is also a free train/monorail service that operates between terminals which are clearly signposted. Customer service skills to provide excellence in customer service to internal and external stakeholders. To complain to National Express, contact their complaints line on 0871 781 8181. Yes, prior to your coach departure time you can... We've increased our flexibility. These customer complaints and requests flowchart controls, diagnoses and provide solutions. 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