After signing in the first time, if you are using a Dexcom CGM receiver, you’ll see instructions to install the Dexcom CLARITY … Turn off and back on your Bluetooth. (Please note: The G6 system will not work with the G5 Mobile app.) I can't get my son's G6 to upload to Clarity via app or laptop. DEXCOM. : @adamandbailey on Instagram HOWEVER, I misplaced my upgrade code. I love the way you work, as long as you’re working. After 40-miles of running and 5 hours of weight lifting in one week, Adam is proud of what he has accomplished with help from his Dexcom G6 and the data from the Dexcom CLARITY app. The Dexcom Rep said that many patients still have their old G5 app, make sure to delete this once you are using your G6 app, it can help you get a better connection. Delete G5 App. The receiver is the easiest way to reset the G6 sensor from what I’ve heard. Dexcom has an incredible customer service and tech department that work, literally 24/7, to help you in the instance that something like this happens to you. I'm sure it's user error, but it's making me batshit. This does not replace your doctor, but it sets you up to walk into your appointment prepared to talk shop. This post is … It can help you identify glucose patterns and, with your healthcare professional, determine the potential causes of those patterns. If you create an account in the U.S., it will not work outside the U.S. That is important to remember if you are traveling abroad. It provides relevant insights into users’ retrospective glucose values, patterns, and trends over time. They know how important their product is to your diabetes management and will ship you a new [insert broken Dexcom part here] overnight or 2-day air depending on the urgency. Powered by Discourse, best viewed with JavaScript enabled, DexCom Clarity Uploader not detecting CGM when connecting to computer. Dexcom CLARITY is an important part of your Dexcom CGM system. Thanks Dexcom for innovating! The phone reset is not working for me. @jeremybarnum I think it would also be useful to make sure people clarify if they were getting dexcom bg data and the loop app didn't restart. The Clarity app is an Endocrinology appointment at your fingertips. Clarity is specific to a geographic area. Dexcom will FedEx you a code to upgrade your current receiver. Dexcom CLARITY is a diabetes management application for CGM users. There are many work around’s out there. If you use a smartphone part of the time and a receiver part of the time, then Dexcom CLARITY needs data from both to provide accurate statistics. If the dex app isnt getting data, likely that means there there is no heartbeat for Loop to wake up too. The Dexcom CLARITY software is intended for use by both home users and healthcare professionals to assist people with diabetes and their healthcare professionals in the review, analysis and evaluation of historical CGM data to support effective diabetes management. The Dexcom G6 app has to be downloaded and is different from the Dexcom G5 Mobile app. ... ("Dexcom Clarity for Home Users"), *not* the right button -- even though you're uploading for your clinic, you need to upload to a Home account, and that … Click the "Upload" button to upload your Dexcom data. For many people I think you will find the core issue is the dex app simply not restarting / working. It is available for free from the Apple App or Google Play stores. (simple but can be all your G6 app needs) Reset NETWORK settings. 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