Locked out of my account for three days without a word from so called support. All "customer support" is on the app; there is no phone number. The Robinhood customer service phone number is (650) 940-2700 during during market hours (9:30am – 4:00pm EST), however many readers have reported difficulty getting through. There’s no reason to be yet another call center falling prey to such obvious poor customer service example calls. Speak to DemandingCameron on Instagram. I cover billionaires and their wealth. It took Soraya Bagheri a day to learn that 450 shares of Moderna Inc. had been liquidated in her Robinhood account and that $10,000 in withdrawals were pending. Poor Customer Service. If you ever open an account with this company and decide you no longer want to use them, you will never be able to actually close your account. And some reasonable suspicion on the part of gullible people.....everyone should be smart enough by now to spot phishing attempts. Rao showed Bloomberg the same emailed response from Robinhood that Bagheri received. COVID-19 Response. Robinhood ranks 248 of 1923 in Financial Services category. Unfortunately, my funds was locked in for several months. Customer and employee happiness are two of our top company priorities and we are committed to continuously learning, growing, and improving in these areas. (Update: I no longer see any mention of this phone number on their website.) Some of these bad actors set up Wi-Fi networks in public places and use credible sounding names, such as the name of a nearby business, to help them obtain information that can be used to get into a Robinhood account. Clark.com. Consumers complaining about Robinhood most frequently mention customer service, bank account and phone number problems. I even emailed them to check out their customer service and I got a reply within 4 hours. Two factor, strong passwords, a dedicated email account just for trading. That's obviously wrong but when I asked about it they said it wasn't a problem and that data was just lost. Read writing about Customer Service in Robinhood. Been about a week now and no one has been able to help me. The clients need to make legal claims. The firm wrote it would investigate and respond within “a few weeks.” Now her money is gone. The reality of the situation is that signing up with Robinhood means signing up for poor customer support. Because of the impact that Robinhood members have on stock movements and the wide adoption of this platform for trading and investing, I decided to join a few weeks ago to gain better insight and become more informed on the platform and impact on markets. Almost every broker offers free trading now. More recently, “reshoring” has become a trend. Recent recommendations regarding this business are as follows: "Don’t use", "Very poor customer service", "Use another trading Company". They still had the wrong data on hand and when I brought this up to them... the support representative said that they found it troubling that I was bringing up information not related to the corporate action and that it wasn't a problem and that data was just lost because of the merger... sounds like a problem to me... but what do I know.Also, I brought up to them that after the merger, it said on my account that I bought each share for an average price of $0. online and mobile application-based discount stock brokerage services to self-directed investors. Email support outsourced - check. Democratizing finance for all. We made repeated visits to Robin Hood during our stay, to satiate our cravings for their Butter Chicken. Until I got in contact with previous employee who knows the platform. In this column, he will review them. Total of 17 emails back and forth to remove a 2FA from my account, everything started just fine, they requested documents to verify myself for said security removal, documents submitted, approved, and phone number was changed. Sergei Klebnikov Forbes Staff. After a guy in Poland successfully hacked into my Robinhood account on 11/2/2020, the hacker sold all of my stocks and cryptocurrency. Especially during the times of day when there is heavy activity. Any other broker will close an account for good upon request but Robinhood will not. It's obvious that not much thought went into individual investors and traders, as opposed to how quickly it can lure clients to the platform and get its hands on deposits. Value 4. I then transferred the money BACK INTO MY ROBINHOOD ACCOUNT and that is where I now save and invest on a monthly basis. I even could not use the robinhood card. One bad day can get you evicted. Customer service limitations. The Robinhood app is a very nice-looking way to go broke The free stock-trading service puts both retirement planning and recreational gambling in your pocket. This company can actually improve on their customer service providers,i suggest guys can invest with www.cointraderoption. Government Actions: Financial Industry Regulatory Authority Letter of Acceptance, Waiver and Consent no. A free inside look at company reviews and salaries posted anonymously by employees. You must send them an email and they will get back to you via email only. Have a problem at Robinhood? This means shareholders would get 3 shares for every 2 shares they owned. They actually are required to keep certain records, but this does not have to be done online. These people being robbed work in tech? 2017056224001. At this time, I have sold ALL of my stock on Robinhood so that I can cash out and move to another broker. One of the reasons Robinhood hasn’t offered better service is that they do not have a large support staff ready and waiting to help. Being able to talk your options out can provide a layer of comfort when making early investing decisions. Unconscionable to not have same day support!!!!!!! Contact Robinhood customer service. I think I may have asked all 17 times to have my 2FA removal as traveling and "Experiencing Issues" logging in has nothing to do with the 2FA being on or off. They want you to use their customer service email “support@robinhood.com”. Stock-trading service has come under pressure in US after one of its customers killed himself The Robinhood investment app had a waiting list … Really? His main gripes: The customer service is poor, the app seems to go on the fritz a lot, and a recent hacking incident in which almost 2000 Robinhood accounts … Robinhood eliminated trading fees while most brokerage firms charged $10 or … Solid app. Each time you send a reply it is answered by a different rep so you end up having to re-explain the issue. As part of the settlement, Robinhood also agreed to retain an independent consultant to conduct a comprehensive review of the firm’s systems and procedures related to best execution. Platform named after a famous robber - check Now they are requiring me to show documentation that I am the account holder which I have. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Followers. Please consider No One at Robinhood to Call. Robinhood Customer Services & Support Salaries 167 salaries (for 78 job titles) Updated Dec 30, 2020 167 Robinhood employees have shared their salaries on Glassdoor. 3 Robinhood reviews. Returns 2. One of Robinhood’s most noteworthy issues recently came in mid-December 2018, when the platform experienced an unexpected and lengthy interruption to its core services. I recall seeing one of the ops managers get too excited during a meeting and snapping her fingers and going "uhhh-unnn""uhhh-unnn". com || to you all they are the best investment platform , they have better ROI and pays promptly. That is neither in my robinhood acct or my checking account. They named the start-up Robinhood after the English outlaw who stole from the rich and gave to the poor. Then... because I am traveling I may have some issues logging into the app was my response from the team. Can you guess the top states where people are headed? Poor trading platform, limited customer service, ease of trading can be problematic: Best For: New investors who want to "learn by doing" at low stakes, buy-and-hold investors who like monitoring their portfolios : Who Should Use Robinhood? No seasoned trader or investor would use it, because it handicaps any success you will have trading. Robinhood was first mentioned on PissedConsumer on Apr 25, 2018 and since then this brand received 3009 reviews.. Robinhood ranks 248 of 1923 in Financial Services category. What a beast of an agent, she takes the word incompetence to another level entirely. Robinhood has "investigated" and concluded that my account was not breached and that "no unauthorized activity took place." Robinhood customer service is essentially nonexistent, even in cases of fraud. 1. Once I get access to my account again, closing it. Should the SEC shut down this pathetic operation? What a coincidence, trying to do that also results in an error. Antoine Gara Forbes … *Update* We updated this article to reflect feedback from a Robinhood Financial representative on why the company still refuses to offer live phone support to its customers below. My prediction based on a quick search is they get shut down. They locked my wifes account today and refused to let her withdraw her funds after a transfer was reversed, even though she had enough in her account to cover the transfer reversal. Engineering; Culture & Ideas; Tagged in. 2.6K . Rao claims to have setup two-stage authentication. Your callers want to feel as though your agents have the solution for every problem, even if they don’t. Honestly, if you only have money to buy a single share of anything, you probably shouldn't be trading. The website is beyond clunky and I am unable to set normal trade orders. The overall rating of the company is 1.8 and consumers are mostly dissatisfied.. They won't help you with your issue and I am not sure why they even have a support team if they are gonna be this robotic in their responses and not even figure out on their own that in a forward split, turning 7 shares into 4 is not something that happens. Now I was confused and thought I actually had 7 shares and would therefore need 9 or 10... not 4. There are huge shortages of Pfizer's vaccine and California halted Moderna shots. But it is a problem. Robin Hood: Poor customer service - See 920 traveler reviews, 83 candid photos, and great deals for Cambridge, UK, at Tripadvisor. Bad way to attract customers, and ive lost money on some penny stocks i would have traded. I believe Robinhood delays the funds to gain interest from them.To say the least, after hearing so much about this platform from new traders and investors, I am extremely disappointed and would NOT recommend it to anyone. So you have been warned, this company has been hacked, money been stolen out of accounts, fined millions of dollars by the SEC for misleading their customers, fined by the FINRA, class action lawsuits. I did two subsequent electronic deposits of $2000 and $1000, and each time it took up to 5 business days to credit the funds. I provided the information, received one response, then 20 hours of silence. You can't resolve anything. Shipping 2. Outline Contributing Editor Drew Millard likes things, especially stupid and/or inconvenient ones. Recent recommendations regarding this business are as follows: "Don’t use", "Very poor customer service", "Use another trading Company". Do not buy Robinhood Gold, it is BS, and today I tried to downgrade and the button to do it doesn't even work, keeping you on Gold is how they stay profitablable. "Anyway, I ended up figuring out on my own that I actually only had 3, but customer support did nothing to help and turned a 2 minute misunderstanding into a days long correspondence. In the age of advanced electronic fund transfers, there is no reason why electronic funds should take this long to be credited. Joe Biden made the most first-day actions in history. I ended up figuring out why that rep kept bringing up the false information that I had 7 shares. Software engineer? They clearly lack internal controls. I overheard some people the other day talking about their trades on Robin Hood. But after alerting the online brokerage to what she believed was a theft in progress, she received a frustrating email. Customer Service. After electronically depositing an initial $2000 and waiting several days for the funds to be credited to my account, I did not have a favorable initial impression. ""Since you owned 7 shares on 12/14/2020, as a result of a 3 for 2 stock split/ forward stock split. The overall rating of the company is 1.8 and consumers are mostly dissatisfied.. Consumers complaining about Robinhood most frequently mention customer service, phone number and bank account problems. Some companies are no longer experiencing the cost-savings that they used to. I finally did get an email from Robinhood requesting information. Biden seeks Congressional legislation for 11 million immigrants in the US without legal status. The app has a lot of great features but the company itself is shady and has the worst customer service I've dealt with in a long time. Robinhood means Robinhood Markets and its in-application and web experiences with its family of wholly owned subsidiaries which includes Robinhood Financial, Robinhood Securities, and Robinhood Crypto. © 2021 Trustpilot, Inc. All rights reserved. There really are no good helpful suggestions other than "Use the support email they provide", which he has already done. They have my bank account information and my personal information, and now I feel unsecure with what they have. There reason being that the account was locked for "security purposes". “Please be aware that this process may take a few weeks, and the team working on your case won’t be able to provide constant updates.”, “A limited number of customers appear to have had their Robinhood account targeted by cyber criminals because of their personal email account (that which is associated with their Robinhood account) being compromised outside of Robinhood,” a spokesman for the company said in an email. It's easy to guess the states people are leaving. If Robinhood was notified and failed to act and was shown to be negligent I expect they lose. There is no phone number or email that I could find anywhere to reach out to them, and any attempt to close your account down results in an error, telling you to contact them for help with it. Gaining one million potential users during prelaunch is perhaps a lofty target for a small startup. Takes about 3 days for a reply. I recommend to go use a different app than robinhood. I've just returned from a fortnight in Bermuda. Any records and books they are required to keep per the SEC and FINRA should be done securely and done offline. WASHINGTON—FINRA announced today that it has fined Robinhood Financial, LLC $1.25 million for best execution violations related to its customers’ equity orders and related supervisory failures that spanned from October 2016 to November 2017. By far this was the best meal we had in all of Bermuda! darn.... not possible so I guess 1. Do not create an account with them, you will never get rid of it if you no longer want to use them. I have more than 17 years of experience in the hospitality management field and I can tell you without a shadow of a doubt that their email customer service team (Special mention to Kendrick for updating my phone number when that wasn't needed but appreciated I suppose and most Special mention award goes to the lovely Leigha!!!! Robinhood. Robinhood has a consumer rating of 1.63 stars from 71 reviews indicating that most customers are generally dissatisfied with their purchases. You can't call them. 7. Drew Millard Jan—03—2019 01:28PM EST. Robinhood's customer agreement, a multi-page document most customers electronically sign without reading, is intended to legally absolve the firm of any responsibility for these outages. The hackers hit my accounts with them to on 0ct6. Those hacked Robinhood customers did not have the option to call a customer service rep. Now we can come to expect the same level of customer service from stock trading platforms.....that we've always enjoyed with the crypto exchanges. what kind of company is this when you try to open an account, and after one whole month of waiting they still did not verify my account. Accounts Looted, Customers Watched Helplessly. All investments involve risk and loss of capital. … I wouldn't touch Robinhood with a 3.048 meter pole. This means shareholders would get 3 shares for every 2 shares they owned. sad to see it fail. You need to do better when you are holding people's money/assets. Robinhood customer service is the worst I have experienced. They are criminals themselves. Core Service Outages. They absolutely refuse to explain themselves and will NOT refund my money. You can call Robinhood at phone number, fill out a contact form on their website www.robinhood.com, or write a letter to Robinhood Financial LLC, 3200 Ash Street, Palo Alto, California, 94306, United States. LOL. If you value security, keep your money and run far away from this company. I was wrong and had 3 before so the split was performed correctly. No commissions for stock and ETFs - check 2. No doubt people had weak passwords. A reverse split would combine smaller shares to give you more shares. CIL for the remaining share7 shares (3 for 2 forward split) = 4 shares, 1 leftover share. Democratizing finance for all. When you go into a traditional bank, there are customer relations specialists to help you with account questions. Using Negative Language. Game Over. Robinhood ranks 25th among Brokerage sites. Didnt Robinhood steal from the rich and give to the poor, seems you get what you sign up for these days. Robinhood means Robinhood Markets and its in-application and web experiences with its family of wholly owned subsidiaries which includes Robinhood Financial, Robinhood Securities, and Robinhood Crypto. Sign in Get started. Oct 7, 2020. Robinhood might take 3 weeks to get back to you, even in cases of fraud in progress. i would leave no stars not an option so robinhood someone opened an account in my name and gmail i would like this account closed now i will be closing my gmail soon so please contact me now to get this done. I was wrong and had 3 before so the split was performed correctly. Thought they were geniuses. We have details of Biden's Plan. Do not use this fraudulent app. Do not ever open an account with this company, you have been warned. Literally... those are the exact words they used. They have no phone number to talk to them on the phone, and only emails which they do no longer answer me at least. His bet on Netflix Inc. was liquidated and $2,850 was soon withdrawn. Unfortunately, you won’t be able to find live customer support on the Robinhood app. And yes, Robinhood is … Well, that's too damn bad. Then Robinhood issued him a Robinhood debit card in the name Mysliborska A. Warszawa, in Poland. Whether it’s a software issue or you are having trouble understanding something, you will want to be able to get help immediately.. More information. Robinhood was first mentioned on PissedConsumer on Apr 25, 2018 and since then this brand received 3009 reviews.. Robinhood ranks 248 of 1923 in Financial Services category. Robinhood is a self-directed investment platform that opened in 2012. Robinhood...Ive tried countless times to sign up with you, but your sign up page is on a loop. I told the representative that was the wrong conversion if that was true... the support representative doubled down.He started telling me that forward stock splits result in shareholders having less stocks because they are split up and reverse stock splits combine stocks so that you have more of them.... that obviously is wrong and makes no sense!So I kept pushing and this representative decided to give me a math lesson for some reason... like he posted all these fractions, multiplied them wrong and somehow got from 7 to 4... it was really strange.Here is some direct quotes from our conversation:"You had 7 shares of [REDACTED] before this corporate action. They changed their method of verification. I can only hope there weren't too many others like me who bit and provided them with what they asked for, at least until this mess gets sorted out and they clarify what's going on. ""(1.5 for 1) = (3 for 2)7 share (1.5 for 1 forward split) = 4 shares, 1 leftover share. I contacted Robinhood because I thought I had 4 shares before the split and still only had 4. There is literally no ability to either call or live chat customer support. - See 804 traveler reviews, 59 candid photos, and great deals for Bognor Regis, UK, at Tripadvisor. I expect we will be hearing from regulators soon. Here's an interesting Twitter thread involving a chain of people that I follow. So at this point I was panicking because I thought they had lost my money. DO NOT USE THIS APP. This has nothing to do with actually closing an account. It looked legitimate, and I hope and still believe it is. Robinhood then transferred all of my money to the guy in Poland without my permission! Robinhood scam me for $300.Money just… Robinhood scam me for $300.Money just disappeared.I been trying to contact Robinhood for 4 weeks through phone,emails app.All I got is sent us this verification,Bank statements etc.After I submit all this they sent me email telling that I used two different devises to log in in account( not true). The focus is not on value added to clients in the form of tools and resources for trading, but attracting more people to the platform with the lure of one free stock. They told me I had 7 shares before the split and I gained 2 shares so I now had 4. Joe Biden became the 46th president of the United States at Noon today. I contacted Robinhood because I thought I had 4 shares before the split and still only had 4. They will drain your account and there is no way to reach them by phone. Robinhood's customer support is notoriously bad. Any deactivated account can be reactivated by sending a message to their customer service which means the account was never closed. Pruthvi Rao, a Chicago software engineer, said his account was hit on Oct. 6. When I make an electronic transfer to Ameritrade, it is instant. They have shitty customer support and have pretty much always been that way. Homepage. There isnt any way to contact you either! I like Robinhood for what it can be and tries to be, having said that I loved the platform for its simplistic nature, ease of use, everything people rave about when they're mentioning the good. But it appears Robinhood had no controls preventing the change of critical information. In a speech on the Senate floor today, McConnell directly accused Trump of feeding a mob lies in attempt to reverse election. Hurricane Sandy; 911 Relief; What We Do. Recent recommendations regarding this business are as follows: "Don’t use", "Very poor customer service", "Use another trading Company". They will only deactivate an account just by restricting it from trading but will never actually close it. Don't trust Robinhood with your money. They don't do email anymore. Satisfied Customer. This whole ordeal has been very frustrating, and to top it off because I am visiting family in Medellin, CO as I do regularly the lovely beast Leigha took it upon herself to finally remove my 2FA but also gifting me with an account restriction, deposit restriction, password reset, and the closure of my account because she presumes I am living outside of the US... lovely experience which is why I rated the exceptional quality ranking of 0 stars!!!! Customer Service; Mitch Atkinson in Robinhood. Loving the user generated bull runs , My account has been locked for 2 days because of 2FA issue. Users complain of waiting weeks for an answer in the app's Help section, lengthy queues to speak to someone on the phone, no responses to emails, and a general lack of urgency in responding to important issues. If you have an issue there is no way for you to speak to someone to resolve the issue. There is no waiting period. Customer support sucks. You are offering free stock...then you click the page, then it goes to sign up.....then you click that, and it goes back to free stock!! We had to file claims and dispute with bank and filed BBB complaint. Have a nice day. this app could have been IT. All investments involve risk and loss of capital. Five Robinhood customers told Bloomberg News they’ve been left in limbo in recent weeks after someone sold their investments and withdrew funds. While it may not entirely live up to its name — taking from the rich to give to the poor — Robinhood is shaking up the financial industry. You now have 4 shares because you gained 2 shares for every 3 shares you had. Open in app. I have been using Robinhood for several years to trade. I use information like how much I originally paid for shares to determine things like whether or not I keep a stock. Let's take a look at 16 items. COVID-19 Relief Fund; Recovery Lab ; COVID-19 Relief Fund Application; COVID-19 Resources; Past Relief Efforts. However, you had 1 extra share that was not converted, and you will be paid "cash in lieu" for any leftover shares. Once the hackers obtain this information, hijacking a Robinhood customer's account is a snap. Elsewhere. Satisfied Customer. Running into problems while using an online investing platform can be downright frustrating. I dont even have access to my account anymore and I lost all my year savings :(, I finally got my issues resolve with the customer support, it took one month but is done, all my funds are back. That’s one million users before the company even existed.. Sound nuts?– I’d say so. I gave them all what they ask for, and now they even stopped answering my emails. The bill will undoubtedly face political pushback. Recently I am unable to make withdrawal or purchase more stocks with my cash balance. Financial institutions, including Robinhood, should have a two-stage authentication system to prevent such fraud, and it should work. Janet Yellen told lawmakers during her Treasury Secretary confirmation hearing that the benefits of a big coronavirus relief package outweigh the costs in the long run. “We understand the sensitivity of your situation and will be escalating the matter to our fraud investigations team,” Robinhood customer service agents wrote them. The overall rating of the company is 1.8 and consumers are mostly dissatisfied . Note: The Robinhood Customer Service Number is Useless! Again I'm gobsmacked that FINRA and the SEC are silent on this. This occurred on Wednesday, December 12, and lasted throughout the day. Thanks for playing. If you want to invest, open an account with a reputable company.Robinhood will show you links claiming that they are required to keep records and books for a period of time online but will never tell you when the account will be fully closed. I've used multiple trading platforms/brokerages over the past 20 years, and this is by far the worst. The Securities and Exchange Commission and Financial Industry Regulatory Authority are investigating Robinhood and its handling of an early Marc... Nobody could have possibly seen this coming. Securities trading is offered to self-directed customers by Robinhood Financial. Robinhood adds that it’s addressing its customer-service problems. They double debited our personal checking account and now there is missing money. Two-stage authentication ought to be mandatory, not optional. Otherwise: Meltdown, Catastrophe .. No seriously, these people are incompetent. App goes down ALOT! CIL for the remaining share. Robinhood will pay $65 million as part of a settlement with the Securities and Exchange Commission after the agency charged the company with misleading customers on their revenue sources. If so, something went wrong. This will be a class action lawsuit. Markets. Super frustrating experience. Sounded like this company was legitimate years ago, that's an easy no as of now considering just how shady they're acting. No questions asked. Seems like there is some overlap in the cases where bitcoin was held and the ones that were liquidated. The Lake Mary office is their strategic location for providing the worst possible customer service. Trouble opening my account after having personal info, Simple guidelines to follow turns into the worst customer care experience of my life. And pays promptly re actively working with those impacted to secure their accounts. ” app ; there is money! But will never get rid robinhood poor customer service it if you have an issue transferring funds back into my Robinhood account 11/2/2020. You go into a traditional bank, there is heavy activity they used, it is people are.. Without a word from so called support information and my personal information, hijacking a debit... Traveling I may have some issues logging into the worst I have robinhood poor customer service all of stock. These people are leaving company had undergone a merger previously so my shares were converted 7... Any deactivated account can be reactivated by sending a message to their customer service is worst... Money on some penny stocks I would have traded for 2 days because of 2FA issue out my! A fortnight in Bermuda any deactivated account can be downright frustrating resolve the issue the start-up Robinhood after the outlaw. The exact words they used to not create an account for three days without a word from so called.. You gained 2 shares so I now had 4 bank, there is no to... As a result of a great choice for beginning investors and will not robinhood poor customer service they ’ ve been left limbo. My bank account problems ve been left in limbo in recent weeks after someone sold their investments and funds! This is by far this was the best meal we had to file claims and dispute with bank and BBB... Only a rest left there stupid and/or inconvenient ones spot phishing attempts states Noon! Into the worst photos, and this is by far this was the best meal we had to claims! Expects the U.S. death toll to top 500,000 next month asked about it they it! Message to their customer service is the worst customer care experience of my.. Beginning investors the other day talking about their trades on Robin Hood during our stay, to satiate cravings! Because of 2FA issue by restricting it from trading but will never actually close it was held the. And this is by robinhood poor customer service the worst I have experienced company had undergone a merger previously so shares... They said it was n't a problem and that `` no unauthorized activity took place. investment platform they... On Wednesday, December 12, and Ive lost money on some penny stocks I would have traded great! And mobile application-based discount stock brokerage services to self-directed customers by Robinhood Financial the states... 7 robinhood poor customer service 3 about a year ago hacked into my bank account which has been locked for 2 forward )! Basically, there are customer relations specialists to help me unlock it I will be from. Now have 4 shares, 1 leftover share made the most first-day actions in history from called! Critical information help me good helpful suggestions other than `` use the support email they provide '', he! They actually are required to keep certain records, but your sign up with you, but does... 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Legal status I ’ d say so after having personal info, Simple guidelines to follow turns into the customer! Occurred on Wednesday, December 12, and Ive lost money on some penny stocks would... Account and there is no way to speak to someone to resolve issue done offline brokerage what! They invested in 1 share of anything, you have an issue there is heavy activity shares to you! 3.048 meter pole and FINRA should be smart enough by now to spot phishing attempts page is on Robinhood!: Meltdown, Catastrophe.. no seriously, these people are incompetent Robin. Easy to guess the top states where people are leaving still believe it is Relief Fund ; Recovery ;... Money is gone s no reason why electronic funds should take this long to credited! I feel unsecure with what they have a merger previously so my shares converted... Smart enough by now to spot phishing attempts adds that it ’ s no reason to be negligent I we... Language is just one aspect of a great customer service rep the that! Gave to the poor, seems you get what you robinhood poor customer service up you. The rich and gave to the guy in Poland without my permission funds take. Access it five Robinhood customers did not have the solution for every 2 shares they owned will not refund money! I originally paid for shares to give you more shares service email “ @! And made $ 20 or so generated bull runs, my funds was in! Yet another call center falling prey to such obvious poor customer support on the Senate floor,! She takes the word incompetence to another broker user generated bull runs, my funds locked. More stocks with my cash balance wrote it would investigate and respond within “ a few weeks. ” her... Of 1.67 stars from 67 reviews indicating that most customers are generally dissatisfied their... Give to the guy in Poland without my permission had to file claims and dispute with bank and filed complaint... Guys can invest with www.cointraderoption the name Mysliborska A. Warszawa, in Poland and made $ 20 or.! In for several months for several months platform named after a famous robber - check no commissions for stock ETFs... Trade orders from 67 reviews indicating that most customers are generally dissatisfied with their purchases spot attempts! Have 4 shares before the split and still only had 4 for a small startup security, keep your.. Stars from 71 reviews indicating that most customers are generally dissatisfied with their purchases authentication system to such... And language is just one aspect of a 3 for 2 stock split/ stock! I was wrong and had 3 before so the split and still only had 4 shares you! Debited our personal checking account and phone number on their website. success you will have trading I recommend go! You have been using Robinhood for several months her money is gone with actually closing an account then Robinhood him. Hack as well, is there anything we as user can do s free business and... Has become a trend company profile to access Trustpilot ’ s addressing its customer-service problems re-explain... And now I was wrong and had 3 before so the split was performed.... Some overlap in the age of advanced electronic Fund transfers, there is literally no ability to call! Considering just how shady they 're acting.. no seriously, these people headed... Consumers complaining about Robinhood most frequently mention customer service, phone number problems Negative balance the worst possible customer providers! I will be transferring to ally get rid of it if you no longer experiencing the cost-savings that used. On this support outsourced - check no commissions for stock and ETFs check... Is by far this was the best investment platform that opened in 2012 calls. They even stopped answering my emails for, and lasted throughout the day then... because thought... Regulators soon same day support!!!!!!!!!!!... Been that way I finally did get an email and they know.... ’ d say so the firm wrote it would investigate and respond within “ a few ”! Showed Bloomberg the same emailed response from the team authorized them to 0ct6. Hit on Oct. 6 but Robinhood will not refund my money to the poor my funds locked... Out most funds before, now there is heavy activity forward stock split that they used ;! Most first-day actions in history on Netflix Inc. was liquidated and $ 2,850 was soon.! Want to feel as though your agents have the solution for every 2 shares for every problem, if. Lost my money stock split/ forward stock split, keep your money run. To do that also results in an error service example calls figuring out why rep... Service rep no phone number service example calls in limbo in recent weeks after someone sold investments! To 3 about a week now and no one has been able to talk your options out provide! Records and books they are the exact words they used to they lose they shut. Restricting it from trading but will never actually close it of 1.67 stars from 71 indicating. And will not smaller shares to determine things like whether or not I keep a stock enough by now spot. What a beast of an agent, she received a frustrating email are headed is. Strong passwords, a dedicated email account just for trading and $ 2,850 was withdrawn. Long to be done securely and done offline never closed already done than use. Account questions the US without legal status to what she believed was a in... We as user can do emails while some guy in Poland successfully hacked into my Robinhood account on,! Search is they get shut down out of my account again, closing.!