The customer service suck, the hold times for chat and the phone suck, their system never update anything on time, and they are always bsing people. use PayActiv to pay my baby sitter on time. Aggregated Service Data. Positive & Negative Reviews: PayActiv - Earned Wage Access - 10 Similar Apps & 3,074 Reviews. Now I pay her on time.. — Farm worker, Single Mother, Age 23 “ It just acts funny on payweek and the app doesn't update itself.i have to call or email for the balance to be cleared and send proof its really annoying, I love the app since we can borrow out more then 3 times a pay period. She got her manager involved and they both ensured my funds was returned to me within 24 hours.. PayActiv automatically handles the calculation of tips and disburses them directly to an employee’s card or bank account. The customer service reps don't have any knowledge about the card and having this card is pointless. It's your money - not a loan! They provide their employees lunch and a nice work atmosphere. New users who want to enroll and get started, please continue reading below. This was a blessing that I really needed ! Payactiv Family. Sandra Rodriguez was so wonderful today with helping me with my issue. As a Call Center Trainer, she exhibited ALL the great traits that I try to instill in the call center agents that I train and supervise. No Wait - No Delays The Fast Way to Get Access to Your Earned Income When you request it, we transfer funds to your card in real-time nights, weekends, holidays, 24x7x365 We look forward to assisting you with all your needs. This made my day and gave my level of trust a higher outlook on their customer service.. Customer Service Representative (Current Employee) - San Jose, CA - September 11, 2019 Payactiv is a great place to work. 1. Ms Sandra Rodriguez that works in the payactiv department id like to reccomend. For OnShift Wallet specific questions, please call 855.210.9410 or email us at walletsupport@payactiv.com. Amazing customer service. So I was having issues with my computer and I was unable to do over time for a whole week. As the situation changed the associates were still able to assist with it and were a pleasure to work with. Click here to download Android version from Google Play store. I need this $$ to pay my rent that I am already a week late from the holidays...this is unacceptable!!! Sales: + (877) 910-8400 | Support: + (877)-937-6966 There was some back-and-forth about the issue because I was no longer employed at the job that offered the card as a benefit, so there was some question of if I was actually eligible for the promotion. I Lost My Card And PayActive Customer Service Team Helped Me Out Immediately. She’s truly a blessing. 4.0. on September 11, 2019. Never worry about interest rates, debts, and collectors while you live life with peace of mind 3. PayActiv is a life-saver. You can’t get a simple question answered but they make sure they receive their money on time but you can’t get what you need out of them at all. I am fed up, I am done. It is ideal for servers, drivers, and other customer service positions. I have to pay her at the beginning of the week and it’s hard because I get paid at the end of the week. Customer Service Representative in San Jose, CA. I Absolutely Love PayActiv ! They provide their employees lunch and a nice work atmosphere. Signature HealthCARE is pleased to bring a voluntary employee benefit that provides you instant access to your earned but unpaid income. Great company to use. PayActiv, a Certified B-Corp, is a holistic financial wellness platform that gives employees on-demand access to earned but unpaid wages. I provide that. Thank you again. PayActiv Inc, the inventor and leader in earned wage access, announced it has received ISO/IEC 27001:2013 certification. Businesses that … Never worry about interest rates, debts, and collectors while you live life with peace of mind 3. If I'm going use Payactiv its only to transfer funds to my bank account, because the prepaid is horrible. Great customer support and feedback, and the card works as well as any. ‎Read reviews, compare customer ratings, see screenshots, and learn more about PayActiv - Earned Wage Access. “The support that we get from OnShift has been a highlight of our experience with them. I’m always struggling to come up with the funds to pay her. Excellent service from Sandra. PayActiv. Because they were not able to immediately help me with my problem, the associate emailed me and kept in touch about the issue. With over 25 years of online payment experience, Payitiv is a full-service provider of processing services and business solutions that enable our merchants to accept all major payment card options, as well as checks, Electronic Benefits Transfer, gift and loyalty cards, and Fleet Management. The customer service reps don't have any knowledge about the card and having this card is pointless. They provide their employees lunch … Customer Service Representative (Current Employee) - San Jose, CA - September 11, 2019 Payactiv is a great place to work. Payitiv Merchant Services is a leading provider of end-to-end payment solutions. This employment ended shortly after it started, but I was still eligible for a PayActiv card with a promotion for $125 for signing up. So I have been having to use PayActiv to get me through the week... well I had to access it more than I would like. PayActiv gives workers a complete solution to access cash, pay bills, get around and prepare for the future. I have to pay her at the beginning of the week and it’s hard because I get paid at the end of the week. This particular time, the third time, I reached out on a Saturday about the day before. use PayActiv to pay my baby sitter on time. They use the same banking platform CSR'S use at Payactiv. A new service is now available to LSS staff specifically for these types of situations. use PayActiv to pay my baby sitter on time. Aggregated Service Data. They provide their employees lunch and a nice work atmosphere. Welcome to the PayActiv App, our websites www.payactiv.com and web.payactiv.com, and our PayPoint Kiosks collectively called (the “Site”). Now I pay her on time.. — Farm worker, Single Mother, Age 23 “ Through a partnership with PayActiv, we can now help LSS employees with their short term financial needs. She was the most calming and caring specialist. Payactiv is a great place to work. Sandra is especially helpful and diligent and clearly cares about the customer! What is PayActiv? the PayActiv Platform will operate in combination with any other hardware, software, system, or data; the PayActiv Platform (or any products, services, information, or other material purchased or obtained by you through the PayActiv Platform) will meet your requirements or expectations; No Wait - No Delays The Fast Way to Get Access to Your Earned Income When you request it, we transfer funds to your card in real-time nights, weekends, holidays, 24x7x365 use PayActiv to pay my baby sitter on time. It's not a loan. Thank you so much. She is very customer service friendly and helped me with my direct deposit being i was in an emergency and needed my funds right away. She answered every question that I couldn’t get the answer from anyone else. In December 2017 Walmart started offering Earned Wage Access (EWA) to their 1.4 million associates in America. Sandra has been so helpful. You can also use PayActiv for Amazon and Uber services. Aggregated Service Data. I’m always struggling to come up with the funds to pay her. It seemed weird to me at first so I had a lot of questions, and they answered every one of them and took the time to explain everything and set me up. In my opinion, the card is an excellent offer for people who might not have a bank account or want to have separate cards for spending vs bills or whatever the case may be. The associates I spoke with were very helpful. **update** Everything was finally cleared up and have received the extra $$ that was taken out twice thank God!! They provide their employees lunch and a nice work atmosphere. Customer Service Representative in San Jose, CA. Clock in as "Asim Sajjad" to "1st Employer" at MM/dd/yyyy . I have to pay her at the beginning of the week and it’s hard because I get paid at the end of the week. Now I pay her on time.. — Farm worker, Single Mother, Age 23 “ In an ongoing effort to better understand and service PayActiv's customers, at times PayActiv conducts research on its customer demographics, interests and behavior based on the personal information and other information provided to us. I had email conversations with three different people in this company, only to be told on Sunday (the convos dragged that long) that now it is a new pay period and I cannot access the day (Friday) that I worked. I briefly worked for a company that offered Payactiv as a benefit for their employees. I was contacted by one of the representatives for PayActiv about signing up for the card under this promotion. I have to pay her at the beginning of the week and it’s hard because I get paid at the end of the week. Using the PayActiv mobile app or website you can transfer the money to your bank, prepaid card, or pick as cash from Walmart Money Center near you. With just a $5 fee, avoid hundreds in late fees and payday loan interest 2. It is so hard living from paycheck to paycheck and now I don't have to. You can't use the prepaid card for anything. I was then sent an email advising that it would be "looked into further" after I emailed them back to advise the information email to me was incorrect!!!! I decided to update my review. In an ongoing effort to better understand and service Payactiv’s customers, at times Payactiv conducts research on its customer demographics, interests and behavior based on the personal information and other information provided to us. contact you for administrative purposes such as customer service, or to send communications, including updates on promotions and events, relating to products and services offered by us and by third parties. Once again A Negative Experience that Sandra made better. By using the Site, you agree to be bound by these TOU. We call or email, and they always have an answer that is helpful. Use live chat below or submit this form and someone will be in touch shortly. PayActiv is an employee financial wellness benefit that provides access to your already earned wages. I’m always struggling to come up with the funds to pay her. There are a great company and they will go above and beyond for there customers i highly recommend you try them oue, Only the latest review will count in the company's TrustScore. They treat you like family. She said I will get back with you . If your employer offers the PayActiv benefit then simply download the app and create an account to get access. Your company needs to give her a raise. They are amazing at Payactiv I had a problem with my account and the customer service I received from Sandra was purely astonishing she stayed in contact with me responding to my every need with a calm and compassionate standpoint and it was very well appreciated. “The support that we get from OnShift has been a highlight of our experience with them. Payactiv's Earned Wage Access (EWA) program is exempt from federal lending law under new rules from the Consumer Finance Protection Bureau (CFPB), according to … I have sent all the documentation that shows the exact same amount was deducted on both my 12/24 and 1/7 paycheck and I did not use it at all for my next paycheck on 1/7 since I knew I was going to get holiday pay for working both Christmas and New years!!!! Learned alot about financial stress and that I was not alone. 1. Which would cut into my Christmas check. My check before was not too good for personal reason I had to take off a few days. We may, in our sole discretion, modify these TOU with or without notice to you. She has provided excellent assistance. The guy had me on hold for a hour then picked up and hung up.After speaking with Sandra and getting the best customer service from her. They treat you like family. I’m always struggling to come up with the funds to pay her. I believe my review did get the attention of someone who actually cared and was willing to get this matter handled quickly as possible.. Sandra Rodriguez was extremely patient and informative and guess what? Get up to 50% of your hard-earned wages every two weeks. It’s peace of mind! Payactiv Family. There is no monthly or recurring fee if services are not used. Pending Approval When I contact customer service, they ask me for a time sheet,signed by a supervisor, as proof that I have worked. However because it is usually a Sunday, or Saturday night, they tell me that because it is a new pay period I cannot get my money. I really appreciate her hard effort in doing everything possible to satisfy customers. use PayActiv to pay my baby sitter on time. If you are not able to reach someone in Customer Service to help answer your questions please feel free to call our Escalations Expert at 855-205-4177. Sign up for PayActiv and begin enjoying the benefits for this employer-endorsed plan today. The customer service suck, the hold times for chat and the phone suck, their system never update anything on time, and they are always bsing people. 4880 Stevens Creek Blvd San Jose, CA 95129. Customer Service Representative (Current Employee) - San Jose, CA - September 11, 2019 Payactiv is a great place to work. You can also create and access your account from the website web.payactiv.com. For example, you provide us with information when you sign up for the Service through a Third-Party Service, use or access the Service, or contact us for customer service. 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