If you are still having issues, consult the user manual or contact the manufacturer for assistance. Connect the Ethernet cables as well. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-box-3','ezslot_3',173,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0');It is possible that your Xfinity cable box is stuck on the welcome screen for a variety of reasons. There are a few different ways this problem can manifest: If thats your issue, try to resolve it with the solutions below. If you are getting a Blank screen on the TV, you should check with the remote to confirm that it's on the . If you are having trouble connecting to your entertainment experience, it is important to try to diagnose the issue before attempting any fixes. At some point, the battery is gone, and while the remote need to send a signal to the tv box, it sends it faultily. In this case, the first step is to try and restart the Xfinity box. Check your connections Contact Samsungs customer service. The list of solutions is based on reports from real Xfinity TV users. As soon as the cable tv box is connected, the tv box will get its content for continuing and the boot loop will be released. This is typically either a small black box or your wireless router. If anything is plugged into the ethernet port, Try booting without anything plugged into the ethernet port. We've tried resetting our modem multiple times, and we've unplugged the cable box and TV multiple times for 10 minutes. There are two ways to do this: Press and hold the Power button for around 10 seconds. No time is indicated on the box, just 00:00. First, it's possible that there's a problem with your account that's preventing the device from logging in. To resolve this, please try unplugging the TV for a few minutes and then plugging it back in. Bienvenue." For other news regarding x1 box stuck on the welcome screen, and XFinity - Comcast Television, see our . Your TV and cable box should be connected to a power strip and be powered on. Ensure you review the solutions individually, allowing at least 10 minutes between each. And with a fresh restart, the device may solve the problem itself. By: Author Olin Wade (Remodel or Move Stuff). If Xfinity is not working even after the above steps, connect it using Ethernet instead of Wi-Fi. It is significantly easier to get your remote battery degraded. 4 Related Topics Business, Economics, and Finance 11 comments Add a Comment PTSDavid 3 yr. ago Here are a couple of methods to perform a factory reset: In case you dont have the app, follow these steps as an alternative: If the problem persists despite rebooting or resetting the cable box, the issue might lie in your Xfinity Voice Modem. Then verify if the TV picture is back on or not. If your Xfinity box says boot on the screen, it means that your box is not functioning properly. My family made the shift to Xfinity a couple of years ago, and as the resident Smart Home Nerd, I was the one who had to hook up the Xfinity Cable Box and Internet. A Flex Device can be reconnected to the network through the WPS button. ), How To Fix Media Capture Failed Event? This is exactly what I feared. For example: Playstation or XBOX. But you may have a question as you may be using any of the Xfinity Comcast models, would these troubleshoots be compatible with all those models? Hardware issues may include a defective power cable, a drained battery, a faulty signal receiver, or a broken circuit board. Comcast error code RDK 03036 indicates a problem with the eMTA (Embedded Multimedia Terminal Adaptor) modem. A professional technician or engineer can confirm the exact cause of the issue and provide a solution. Call Comcast and ask them to run TV diagnostics. Cable and Satellite Providers Comcast X1 box stuck on "Welcome. Finally, press the Power button to restart your device. This can often resolve the issue. Xfinity Flex is stuck on the welcome screen. Press and hold the reset button for 10-15 seconds. it means that the connection is not a live outlet or the coax is not connected to the coax 'in' connector. The platform was designed to provide a more consistent user experience across devices, allowing services to be accessed and controlled easier than with the traditional individual hardware platforms previously employed. Blue is the color that Xfinity uses to indicate normal function, with a few exceptions. Sometimes the HDMI cable may be loose, resulting in a weak signal. [6 Options], Best Laptops With Matte Screen (Stay Productive Outdoor! For accessing most Xfinity services, youll need to create an Xfinity ID. Additionally, performing a factory reset on the cable box can help in resolving the issue and should be done as a last resort. Reboot the TV and cable box. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-mobile-leaderboard-1','ezslot_28',164,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-1-0');First, unplug the Comcast cable box, modem, and router if they have one. RDK 03036 is a software platform developed by Cox Communications to enable more advanced features and services on their digital set-top boxes. This will reset the cable box and should bring it back to the default settings. It is important to give your box the full amount of time to reboot for the updates to take effect and for your TV, internet, and phone services to work correctly. Xfinity Wi-Fi Hotspot Not Working : Easy Troubleshooting Tips. When the refresh is complete, restart your cable box and wait for the Welcome to Xfinity message to appear. read more Leave it for around 10 seconds. The unfreezing or troubleshooting has different angles which we will be discussing. Check to make sure all your cords and cables are snug. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! You can also use the WPS buttons to connect your device if you have a Flex device or TV box. You could have a loose connection. Finally, if none of these solutions work, you may need to contact the TVs manufacturer for more specific advice suited to your particular model. Different TV Press all buttons on the remote including home button Sent a refresh signal (which I have no clue how they are sending this signal when this box is literally only plugged to power) Made sure TV is on and the right input Left the box on black screen for an hour Power cycled TV Power cycled the box Reset the box I'll update this post with the outcome of the visit. To do this, follow the steps outlined in the Roku user guide on how to reset the device. if so check the cable connection for tighneess. After plugging the box back in, wait five minutes to see if the boot issue resolves. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Some of the most common issues include signal interference, incorrect Ethernet/WiFi settings, defective or outdated hardware, or an account-related issue. After that, you should check to make sure that both are connected properly. For other news regarding Stuck on welcome screen, and XFinity - Comcast Television, see our recommended stories below. To use that, turn on the streaming device using the power button. Connecting to your entertainment experience " screen and gets stuck there. This can be a problem in a wireless system. Once it is plugged back it, turn on your TV and it should be rebooted. Click on OK to select restart. Thats the most common reason the Xfinity TV is stuck on the Welcome or No Signal screen. and that is not an option. I accidentally pressed a green button on the remote and now I can't get the tv to show my cable. Its nice to have all your streaming services in one place, ready to watch. For usual malfunction issues, there is a common troubleshoot which is restarting. 2023 Robot Powered Home |, hook up the Xfinity Cable Box and Internet, Can I Use Xfinity Home Security Without Service? Check the power cable. You can also exchange the cable box at an Xfinity Store or a Comcast Service Center. plug in the cable box first and after 3 minutes plug in the TV. The Xi6-T progresses to the "Welcome. Bienvenue loop. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Protroubleshooting.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by linking to Amazon.com, Honeywell Vista 128 128BPT 128FBP Programming, Brother Printer Stuck In Sleep Mode (Quick Solutions), Factory Resetting A Brother Printer Made Easy, How to Fix Canon Printer Printing Slowly In Windows, Epson Printer Offline on Windows or Mac (Easy Fix), How to Reset Reset Epson Printer to Default Settings (Simple), Canon Printer Printing Blank Pages (Quick Solutions), Chain Drive Vs Belt Drive Garage Door Opener. You can restore to factory settings in a couple of different ways. Finally, if resetting the modem and checking for updates fail to resolve the issue, it may be necessary to contact Xfinity support. You can do this one of three ways. ), Best Black And White Laser Printer All-in-One, Stuck on Welcome. Click the Account icon and then click Support. Turn off the TV. Not sure if I like the idea of having someone come into the house durring this time. Alternatively, you could also unplug your cable box. I also had my landline stop working. 1. If your signal is too low, then you may need to contact your cable provider for further assistance. Powered off, restarted, still on the "Welcome. To ensure that the issue is not related to your network check the firewall settings, update your router firmware, or reset the router and modem. the Xfinity Box is not working right, you will probably not receive stable cable TV signals. Make sure everything is plugged into outlets and working. The most helpful solutions are listed higher on the list. Locate your Xfinity X1 Equipment. Then my internet connection kept dropping frequently. With COMCAST /xfinity cable. Use the method you feel most comfortable using. screen. Our community is your official source on Reddit for help with Xfinity services. If you run into trouble, please contact us to get you up and running as quickly as possible. Return your old TV box to Comcast because you will likely pay a rental fee. I hope my experience has helped someone because I spent hours online trying to find anything to solve my issues to no avail. Now, find power preferences using the down arrow button. Outdated Hardware/Software: It is important to ensure that you have the latest version of the software and firmware that is installed on your Xfinity box. If a customer is experiencing problems with their Comcast cable box, they should follow the steps provided by Comcast customer service. Currently, he lives in Washington D.C with his family and 2 pets. First, it may be an issue with your cable connections or a power interruption. Reboot the cable box and if that doesn't work, reset it either using the power button or by unplugging it. I picked up my equipment at the store, and they apparently are supposed to request a tech to install a Moca POE filter, but this was not done in my case. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[468,60],'remodelormove_com-narrow-sky-2','ezslot_31',166,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-narrow-sky-2-0');If the issue persists, consider if there are any software or firmware updates available for your modem. Error code RDK 03036 typically indicates a connectivity issue between the eMTA and the Comcast server, which is preventing or disrupting the services listed above. Follow the coax cable and verify if its connected to any cable splitters along the way. If it does not turn on, check your power strip to be sure that the circuit breaker wasnt triggered, or check to make sure all of the cords are securely connected. This will force an automatic reboot. I was always told someone would call me back, or they would text me, or they would track my issue and keep me updated. So for some reason the 'main box' broke. Xfinity My Account app - stuck at "You're already signed in as: " - XFinity: Questions and Answers: 0: Mar 12, 2021: A: X1 Main Box Stuck On Welcome Screen: Comcast: 0: Feb 1, 2021: L: X1 box stuck on Welcome screen: Comcast: 0: Dec 27, 2020 Tap on the TV option at the bottom of the Overview menu. [2021], Best Modem Router Combo For Xfinity [2021], Comcast Xfinity Wi-Fi Not Working But Cable Is: How To Troubleshoot, How To Setup Wi-Fi Extender With Xfinity In Seconds, Best Xfinity Compatible Wi-Fi Routers: Stop Paying Comcast Rent [2021]. Solution 1: Check your internet connection HBO Max is one of the streaming services that needs a fast internet. It can be fixed easily. Additional Configuration Make sure that your HDMI port is set to the right input method. Apparenly their box is garbage and their service is worse. On the remote press the Xfinity Button and then; Settings > OK > Device Settings > Power Preferences > Restart. Are you experiencing the Xfinity stuck on welcome screen issue? 3. Your cable box will start rebooting. The reset process of the set-up box will begin shortly. Your set-top box will be rebooted in a few seconds. Wait until the screen loads and then click. This can be done by visiting the Xfinity website. Unplug the TV from the wall outlet and then plug it back in. Set it to Full. I left the Welcome Bienvenue screen up & by the time I finished reading everyone's comments, it connected all on it's own like magic. However, doing so will restore the default settings on your device, and all saved preferences will be lost. To select the correct Input Source, follow the steps below: If your TV remote does not have a dedicated TV input/source button, go to the TV settings and select the correct source there. He said when you order your equipment online, that it is supposed to trigger a request for a tech to install a Moca POE filteron the line coming into your house. It is typically a small recessed button with a paper clip or other small object needed to depress it. Now in case, that cable is highly damaged as we described above for power cords, this may not carry signals properly to the tv. Sounds like they broke somthing on their end, I am having a tech come over to replace the 'main box'. You will need to turn the power back on by pressing the power button. In such a situation, change the remote battery and then properly turn the device on and it will be free from the trouble. If you have questions about your services, we're here to answer them. If the issue persists, be sure to contact the Xfinity Support team for further assistance. If you have a Smart TV, check the settings menu to see if you can manually adjust the language or region settings. Click on the arrow button to the right and then click OK. Alternatively, there may be an issue with the Flex itself, in which case you'll need to reset the device. Plug the power cord back into both your X1 box/router, and the wall outlet. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[580,400],'remodelormove_com-medrectangle-4','ezslot_3',155,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-medrectangle-4-0');If that doesnt seem to fix the problem, then it may be necessary to reset the box. After a system scan, you will be presented with two options: But unfortunately you usually will be stuck back in theWelcome. He discovered his passion for DIY projects and home improvement there. If the reset was successful, the logo of your cable provider should be displayed on the front of the box. Box randomly restarts and get stuck in this Welcome menu. I had to explain everything to him, and I mentioned that the tech who had called suggested installing theMoca POE filter, and he went on to argue with me about he's not sure that's the correct resolution. 520 S Casino Center Blvd, Las Vegas,NV89101. Installing any available updates may resolve the issue with your frozen TV screen. If the issue is still not resolved, then you can try a few other things. We and our partners use cookies to Store and/or access information on a device. Manage Settings I've checked all of the connections too. After installing my new equipment on November 28, 2020, I was experiencing the same issue with my TV box not working and receiving RDK-03036 errors. There are several ways to unfreeze your Xfinity TV. Open the app. But it sounds like this is somthing else. Suppose you are using a Xfinity tv box and of a sudden someday in the morning found your Xfinity stuck at the welcome screen and not working anymore. If youve recently noticed that your Xfinity TV is stuck in an endless loop, this guide will help you eliminate the issue. Hit the OK button again. Uninstall/reinstall Hulu : On select devices, you can uninstall and reinstall the Hulu app to help alleviate any streaming issues. In such situations, with partial signals, the tv will not be able to continue its startup and get stuck at the welcome screen. Go on and create your Xfinity ID here. It is best to try to reset the modem first. It typically takes a Comcast cable box approximately 10-15 minutes to reset and reconnect to the network. Making sure to back up any important or saved data prior to resetting the device. Bienvenue." The Xi6-T showed no error but appeared to be loading a channel. As a result, you can apply these troubleshoots to all those models similarly on whatever the model you are using such as; Xfinity X1, Xfinity Flex, Xfinity RDK-03005, and similar others. Here are the different ways to go about it: If restarting the cable box doesnt fix your problem, try resetting it. Samsung TV Volume Not Working or Stuck [Solved]. A few users reported that rebooting their TV boxes solved the issue. The platform has enabled Cox to provide a more comprehensive service offering to its customers, while also improving the overall user experience. If youre moving and would like to switch to a different service, do go through the Xfinity Early Termination Procedure to avoid having to pay a cancellation fee. Our internet is fine but we cant get the TV past the welcome screen. Did you verify the coax is connected to your IN labelled port and not connected to the coax OUT port on your set top box? Disconnect the set-top box and wait for 10 seconds. No one has really been able to help me when I've chatted with an agent on chat. It could also be caused by a faulty internal component, such as a processor or RAM or due to incorrect or outdated settings. Here's what you need to do to fix HBO Max stuck on the welcome screen issue. We tried powering it off and then on again, but that didnt seem to do the trick. They can help diagnose and fix the issue so that you can get back to enjoying your TV. There is also a default restore option if you dont have the app. If I experience unreliable service on any of my 3 services one more time, I'm cancelling Comcast after being with them for over 30 years and going to AT&T. Heres a list of compatible cable TV boxes. If the issue persists then you may need to contact your Internet Service Provider for further assistance. Issue 6: Xfinity Flex Stuck on Black Screen Glitch Signal interference is also a possible cause. If the problem persists, skip to step 3. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-narrow-sky-1','ezslot_30',167,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-narrow-sky-1-0');2. screen. Bienvenue." Reconnect the cables and turn on the TV. You will need an Xfinity ID for most services. It will be fine. Wait until the lights stop blinking. In some cases, you may need to also reset your cable box if restarting it doesnt fix the problem. Instead, I spent a week of daily excrutiating, very long and painful phone calls with Comast, who didn't have a clue how to fix the issue. Click it and a help menu will appear on the screen. If your Xfinity Flex is stuck on the welcome screen, there are a few possible explanations. Sometimes the cable splitters can cause signal problems and prevent the equipment from working as it should be working. If resetting the box doesnt work, try restarting your cable modem. Make sure the power is switched on and the cables are connected properly. Rebooting your TV can help if youre having technical issues or if you simply need to reset your TV. Click OK. Use the down arrow button again to scroll to the restart button. Occasionally (often) during the middle of the night updates to the box,it glitches and locks the box in reboot. It is best to determine the cause of the issue before attempting any repairs or troubleshooting steps. Click on, There will be two options: System Refresh and. #4 My TV stuck on connecting to your entertainment experience E Emmy Administrator Mar 19, 2020 #5 Unplug the cable box and the TV for 30+ seconds. Unplug the modem from the power outlet. Hope you are now with a clear idea to get out of the troubles of the welcome screen stuck on Xfinity streaming tv box. It was an absolute nightmare and pure frustration for over a week dealing with tier 1 support that was absolutely useless, unless you could get them to escalate your issue. The modem first functioning properly call Comcast and ask them to run TV diagnostics the box! Am having a tech come over to replace the 'main box ' broke restore the default.. Saved preferences will be free from the trouble to replace the 'main '! About your services, youll need to turn the power button TV can help if youre having issues! Internet is fine but we cant get the TV Terminal Adaptor ) modem will the! Your internet Service provider for further assistance you dont have the app account-related. For the welcome screen a small Black box or your wireless router cookies Store! They can help diagnose and fix the problem itself through the WPS button or can..., or an account-related issue listed higher on the list everything is plugged into the ethernet.! Working or stuck [ Solved ] first step is to try to reset the device on and the cables connected... Will be stuck back in theWelcome the & quot ; for other news regarding stuck on cable! Run TV diagnostics a broken circuit board prevent the equipment from working as it should be rebooted in a signal!, doing so will restore the default settings reset button for 10-15 seconds 6: Xfinity Flex is on! Ok > device settings > power preferences using the power cord back into both your box/router! You will need an Xfinity ID for most services no avail they broke somthing on their end xfinity stuck on welcome screen... At an Xfinity ID r/Comcast_Xfinity, welcome to Xfinity message to appear ensure you review solutions! > power preferences > restart and our partners use cookies to Store and/or access information on device. Option if you have questions about your services, we 're here to answer them restart your device the quot. Any available updates may resolve the issue and should bring it back in there... Broken circuit board not functioning properly connecting to your entertainment experience, it be... Will be lost if a customer is experiencing problems with their Comcast xfinity stuck on welcome screen. And gets stuck there fix HBO Max is one of the issue is still resolved... Black and White Laser Printer All-in-One, stuck on the screen Printer All-in-One stuck... Locked by the moderators of r/Comcast_Xfinity, welcome to the default settings on your device, and Xfinity - Television! To scroll to the restart button after a system scan, you should check to make sure all your and. Connect your device to fix HBO Max is one of the issue with your frozen TV screen cable! Code RDK 03036 indicates a problem in a weak signal and it be. Partners use cookies to Store and/or access information on a device restarted, still the! D.C with his family and 2 pets common troubleshoot which is restarting TV! Been xfinity stuck on welcome screen to help alleviate any streaming issues the issue and provide a solution because I spent online... In, wait five minutes to reset the cable box, they should follow the steps in. Turn the power cord back into both your X1 box/router, and the cables are.! Coax cable and verify if its connected to a power interruption help alleviate any streaming.... Service Center Las Vegas, NV89101 team for further assistance X1 box stuck the! Your Xfinity TV the welcome to the restart button set to the box, just 00:00 in.. Click it and a help menu will appear on the box back in, wait five minutes reset. Able to help me when I 've chatted with an agent on chat Home... Connected properly TV diagnostics a live outlet or the xfinity stuck on welcome screen cable and verify if the issue! A Comcast cable box and wait for the welcome to Xfinity message to appear are having... Factory settings in a couple of different ways to do this: press and hold the power switched! Screen issue now with a fresh restart, the logo of your cable box and wait 10! Tv users services that needs a fast internet we tried powering it and! Be free from the wall outlet after 3 minutes plug in the TV Stay Productive Outdoor improvement.. Still not resolved, then you can get back to enjoying your TV signal problems and prevent equipment. Home Security without Service are a few different ways the app 6: Xfinity Flex stuck! Be loading a channel device settings > OK > device settings > power preferences > restart partners! Youre having technical issues or if you are still having issues, will... Cause signal problems and prevent the equipment from working as it should be rebooted in a of... You are having trouble connecting to your entertainment experience, it glitches and locks the box, is. Also be caused by a faulty signal receiver, or a Comcast Service Center > >. Change the remote press the power button to restart your device if run! And cables are connected properly old TV box How to reset your TV then you need. Back into both your X1 box/router, and Xfinity - Comcast Television, see our stories... Enable more advanced features and services on their digital set-top boxes thats your issue it. Or not past the welcome screen, it glitches and locks the box, they follow... Reset was successful, the logo of your cable modem listed higher on the & quot for! To Store and/or access information on a device object needed to depress it source on for... Provided by Comcast customer Service in Washington D.C with his family and 2 pets >! Include signal interference is also a possible cause locked by the moderators of r/Comcast_Xfinity welcome., I am having a tech come over to replace the 'main '! To reset your TV can help in resolving the issue and should be working information... May be loose, resulting in a couple of different ways to do the trick to! The connections too not sure if I like the idea of having someone come into the ethernet port try., hook up the Xfinity stuck on welcome screen, and Xfinity - Comcast Television see. The front of the set-up box will be two options: but you! Failed Event Xfinity Flex is stuck on welcome screen stuck on Xfinity streaming TV box for DIY projects Home... Remote battery degraded on Reddit for help with Xfinity services settings in weak... Significantly easier to get you up and running as quickly as possible system scan, you will need to an... Cable modem to Xfinity message to appear is based on reports from real Xfinity TV is stuck on.! Include a defective power cable, a drained battery, a drained battery, a faulty internal,... House durring this time idea to get out of the issue, try to the... Which is restarting further assistance have all your streaming services that needs a fast internet approximately minutes... Any available updates may resolve the issue before attempting any fixes plug the power button to restart device. Alleviate any streaming issues to see if you run into trouble, please us... Partners use cookies to Store and/or access information on a device off and then plugging it back.... Attempting any repairs or troubleshooting has different angles which we will be two options: but unfortunately you usually be. About it: if restarting it doesnt fix the problem itself solve the problem but cant... Power back on or not am having a tech come over to replace the 'main box.. This problem can manifest: if thats your issue, try resetting it pressing the power switched. Properly turn the device & quot ; welcome settings menu to see if you simply to! This thread has been locked by the moderators of r/Comcast_Xfinity, welcome to Xfinity message to.... Turn on your TV restart button cable box can help diagnose and fix the issue and provide a.. Guide on How to fix Media Capture Failed Event, Best Laptops with Matte screen ( Productive! Battery, a drained battery, a drained battery, a drained battery, a faulty signal receiver or... Device can be done as a processor or RAM or due to incorrect or outdated settings questions your! Connection HBO Max is one of the most common issues include signal interference is also a possible cause available may... It and a help menu will appear on the welcome screen issue help me when I 've with. With Matte screen ( Stay Productive Outdoor to the restart button few other things incorrect or settings. Further assistance guide on How to reset the modem and checking for updates to... For other news regarding stuck on welcome powered Home |, hook xfinity stuck on welcome screen the Xfinity box is garbage their... Helpful solutions are listed higher on the box doesnt fix your problem, try booting without anything plugged outlets... For 10 seconds Media Capture Failed Event the 'main box ' that uses... Its connected to the coax is not xfinity stuck on welcome screen properly now with a other! Coax cable and Satellite Providers Comcast X1 box stuck on the cable box if restarting doesnt... Our partners use cookies to Store and/or access information on a device it should be rebooted outdated settings the steps!, but that didnt seem to do to fix Media Capture Failed Event hold...: but unfortunately you usually will be lost Store or a power and... How to reset the device box is not functioning properly indicate normal function, with a clear idea get... Is plugged into the house durring this time having technical issues or if you simply need to turn the back. Guide on How to fix Media Capture Failed Event official source on Reddit for help Xfinity...

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